Terrible customer service For anybody that says its super fast well they must get paid to swy that! I don't even have a background to have a background check! Its taken two weeks and still waiting for results bunchnof bs you cant get ahold of anyone but a bot poor customer service!! Terrible company if i could hive a zero star that would be my choice

DONT WASTE YOUR COMPANY'S MONEY… Worst service for background checks period. DONT WASTE YOUR COMPANY'S MONEY ON THEM. Two people, same history, same state lived in for their whole lives, same counties and cities, same clean criminal history; only one exception. One of these people is Male and one Female. Guess how long the man's check took? 4 days... The female's took over a month. Both people applied to the same company and did the same process. The female inquired why her background check took so much longer considering her's should of went through the same courts, same state. CHECKR did nothing to explain the difference in wait times. Estimated completion date for her's went from October 18 2023 to November 21 2023. Ridiculous. Another company, same 2 people took a week for both. Obviously CheckR has either a bias towards females, a retaliation procedure for people who inquire or they are just LAZY!

Employers: Do not use this service I am not sure why companies use Checkr for their background check process. I am getting daily requests for me to upload documentation that Checkr should be tracking down. The amount of time I spend doing their work is insane. What makes things worse is that you cannot get a live person on the phone when the documents will not upload. If you are an employer, especially one that cares about the candidate's experience, do not use Checkr for your background checks.

Not secure data policies Was planning on switching my company to Checkr. We only do about one check per month so not high volume. Put the first potential employee in and got no confirmation and it doesn’t show them in the database for status (which I would expect to be pending). I contacted Checkr, and they emailed me and asked for MY name, birthdate, MONTH the request was made and MY DL number. Two major issues here. 1, the month? You have checks you haven’t completed in a month? 2, you are a firm responsible for logging personal identity information and you are asking me to provide those details to you in an insecure fashion such as email? Really. Not to mention you don’t have MY birthdate nor MY DL number on the account because I’m not running the check on myself.

Terrible onboarding experience Regular requests for information without explaining what is needed. Every email is an autoreply that doesn't answer your question. In one case I emailed them to talk about one thing and they ignored the question and told me they were waiting for something that they hadn't even explained they needed. Had I not got in touch I would have missed my start date and lost my home. Do not use this company if you rely on employees starting on time.