By far the worst company in… By far the worst company in communication and service. My internet was disconnected yesterday got it back up to date same day and the next day it’s still not back up and working . Agent says it’ll be on Monday!?? From Friday morning ?? Ridiculous. Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled! If I could go back to Spectrum or Verizon i would . But they are out of my area

If only I could leave zero stars If only I could leave zero stars, why does it take 7-10 business days to fully be removed from your internet service, kinda feels like a punishment for switching services. Do a bit more shopping, find a better deal - or do what earthlink does and just use AT&T.

Earthlink DOES NOT HAVE PARENTAL CONTROLS Earthlink is stuck in the dark ages. They do not have any modern features we take for granted in 2024. I signed up for their home internet (in Sparks, NV) because I was trying to avoid Spectrum and AT&T who I am not a fan of. They told me I was getting fiber internet. THEY DO NOT HAVE A MODERN APP. THEY DO NOT HAVE PARENTAL CONTROLS. YOU CANNOT RESET YOUR NETWORK PASSWORD WITHOUT CONTACTING THEM. Their account portal looks like it was built in 2000, and it hasn't been updated since. Not much you can do there. THERE ISN'T MUCH YOU CAN DO ON THEIR WEBSITE OR THEIR APP EXCEPT PAY YOUR BILL OR LOOK AT AN OLD AOL LOOKING HOMEPAGE TO ACCESS INTERNET/ WHAT?! It's 2024 ya'll! THEY DONT TELL YOU THEY ARE ARE SALE PARTNER OF AT&T. The AT&T van pulled up. A technician wearing AT&T shirt installed AT&T branded equipment. They tell you you are buying Fiber internet, but that's not what the technician said! The internet service is good (It's AT&T). BUT I'm paying $24/month more for the exact same internet service I could get from AT&T directly... NO WAIT THAT IS WRONG, because with AT&T I'd have modern account features that I took for granted with Xfinity (which isn't available here). AT&T has a modern app and offers parental controls, home modem management (reset/troubleshoot/ password reset) NOT EARTHLINK though... And the real kicker! They are shisty about their contracts. They don't tell you anything in writing. They bury fine print so deep you don't know and their reps misrepresent the terms. There is an archaic $200 early termination fee from the year contract they lock you into. It's not prorated folks! So you pay $24/mo more for the same internet service with less account and network features, and if you need parental controls...guess what it will cost you $200 to cancel and go to AT&T directly. BUT WAIT it get better. You can't take advantage of any of AT&T switch and save promotions because you have AT&T service at your address through one of their partners. Totally shisted! Buyer Beware. Earthlink is a dumpster fire.

Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

No log-in, then No emails… No log-in then password change (not easy with them) then all emails shown were lost, moved or deleted. No after hours support. Day time support yesterday for the log-in issue was snarky and unpleasant. After 24 years I did expect better.