Trustpilot needs a zero star option for… Trustpilot needs a zero star option for companies this bad. We had sporadic, weekend-long outages for a while and now our internet hasn't worked for more than a few minutes at a time in a month! Our computer and modem are newish, we're both tech-savvy, and we've done all the bogus "fixes" they've suggested. Don't waste your money or frustrate yourself by dealing with Earthlink.

I would give zero stars if I could I would give zero stars if I could. After 5 years of service with earthlink, the neverending payment increases eventually drove me out. I started at 60 a month and they would increase the payment without warning until I was paying 100 a month with no explanation or heads up. They increase your payment so they can run new promos for new customers while sc*e*ing over the customers that have been with them for years. And the customer service is ALL vocational assistance that have NO idea what's going on. Just a heads up. The good reviews are 90% fake and they delete the bad reviews. That's why I'm here leaving this review, to hopefully help someone else before they get predatorized by this company. They will sign you up for s decent price but be warned!!!!!! Once they have you they don't give a s**t about you after, and will just keep soaking you for more and more money until you eventually find another service provider. They are horrible!!! Pay a bit more up front and go with anyone else!!!!!

Been with earthink for a few years and… Been with earthink for a few years and at first they were really good.I got a phone call last week that I needed to pay my bill to avoid it being terminated.I told the lady I would not have it until Friday.The lady said okni will note it in the system you will be paying it on Friday.So I wake up and it is not working so I called and the representative said we don't do extensions anymore.I told her about my phone call with the lady with said I was good until Friday.This representative already had a little snarky attitude off the rip and said it's disconnected and you owe 90 something dollars now instead of the 60 something.I asked her if the reconnect can be added to next months bill and she told me no they don't do that anymore.So I asked to speak to someone who could help me because i am struggling and she popped of with so you want to dispute a valid charge??? Who do you suggest I get to help you?She was really not polite and this wasn't the first time I'm really just about done with this company because some of them are really nice and some are so rude.

Spent eight hours waiting for… Spent eight hours waiting for installation, installer didn’t show, and I gave up

Absolutely the worst customer service Absolutely the worst customer service. I’m on day 7 of no internet since no technician could be booked til Wednesday. Technician was supposed to come today between noon-4 yet still no technician has shown up. Been on hold for the past 25mins waiting to talk to customer service. I explained I had to take off work today to be here and they seem to not care what so ever. I would highly recommend anyone looking for internet look elsewhere