Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

Earthlink DOES NOT HAVE PARENTAL CONTROLS Earthlink is stuck in the dark ages. They do not have any modern features we take for granted in 2024. I signed up for their home internet (in Sparks, NV) because I was trying to avoid Spectrum and AT&T who I am not a fan of. They told me I was getting fiber internet. THEY DO NOT HAVE A MODERN APP. THEY DO NOT HAVE PARENTAL CONTROLS. YOU CANNOT RESET YOUR NETWORK PASSWORD WITHOUT CONTACTING THEM. Their account portal looks like it was built in 2000, and it hasn't been updated since. Not much you can do there. THERE ISN'T MUCH YOU CAN DO ON THEIR WEBSITE OR THEIR APP EXCEPT PAY YOUR BILL OR LOOK AT AN OLD AOL LOOKING HOMEPAGE TO ACCESS INTERNET/ WHAT?! It's 2024 ya'll! THEY DONT TELL YOU THEY ARE ARE SALE PARTNER OF AT&T. The AT&T van pulled up. A technician wearing AT&T shirt installed AT&T branded equipment. They tell you you are buying Fiber internet, but that's not what the technician said! The internet service is good (It's AT&T). BUT I'm paying $24/month more for the exact same internet service I could get from AT&T directly... NO WAIT THAT IS WRONG, because with AT&T I'd have modern account features that I took for granted with Xfinity (which isn't available here). AT&T has a modern app and offers parental controls, home modem management (reset/troubleshoot/ password reset) NOT EARTHLINK though... And the real kicker! They are shisty about their contracts. They don't tell you anything in writing. They bury fine print so deep you don't know and their reps misrepresent the terms. There is an archaic $200 early termination fee from the year contract they lock you into. It's not prorated folks! So you pay $24/mo more for the same internet service with less account and network features, and if you need parental controls...guess what it will cost you $200 to cancel and go to AT&T directly. BUT WAIT it get better. You can't take advantage of any of AT&T switch and save promotions because you have AT&T service at your address through one of their partners. Totally shisted! Buyer Beware. Earthlink is a dumpster fire.

I would give zero stars if I could I would give zero stars if I could. After 5 years of service with earthlink, the neverending payment increases eventually drove me out. I started at 60 a month and they would increase the payment without warning until I was paying 100 a month with no explanation or heads up. They increase your payment so they can run new promos for new customers while sc*e*ing over the customers that have been with them for years. And the customer service is ALL vocational assistance that have NO idea what's going on. Just a heads up. The good reviews are 90% fake and they delete the bad reviews. That's why I'm here leaving this review, to hopefully help someone else before they get predatorized by this company. They will sign you up for s decent price but be warned!!!!!! Once they have you they don't give a s**t about you after, and will just keep soaking you for more and more money until you eventually find another service provider. They are horrible!!! Pay a bit more up front and go with anyone else!!!!!

I have been with Earthlink approximately 5-6 years I have been with Earthlink approximately 5-6 years and I can't say anything bad about the company, and it's employees. Anytime I've experienced an issue, regardless of the time of day, or night, they have always been there on the spot with a cheerful greeting and they zero in on the problem and resolve it. I'm very happy with Earthlink and the staff.

By far the worst company in… By far the worst company in communication and service. My internet was disconnected yesterday got it back up to date same day and the next day it’s still not back up and working . Agent says it’ll be on Monday!?? From Friday morning ?? Ridiculous. Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled! If I could go back to Spectrum or Verizon i would . But they are out of my area