Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

Absolutely the worst customer service Absolutely the worst customer service. I’m on day 7 of no internet since no technician could be booked til Wednesday. Technician was supposed to come today between noon-4 yet still no technician has shown up. Been on hold for the past 25mins waiting to talk to customer service. I explained I had to take off work today to be here and they seem to not care what so ever. I would highly recommend anyone looking for internet look elsewhere

Service itself is poor Service itself is poor. We've been with this company for less than a year, and had technicians attempt to fix connection issues several times, until we had enough and switched to a more reliable company. Although they reluctantly provided a small refund for a portion of the time we were without service, they continued to bill us because of the contract terms, even though we HAD NO SERVICE. Would not recommend this provider.

By far the worst company in… By far the worst company in communication and service. My internet was disconnected yesterday got it back up to date same day and the next day it’s still not back up and working . Agent says it’ll be on Monday!?? From Friday morning ?? Ridiculous. Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled! If I could go back to Spectrum or Verizon i would . But they are out of my area

I would give zero stars if I could I would give zero stars if I could. After 5 years of service with earthlink, the neverending payment increases eventually drove me out. I started at 60 a month and they would increase the payment without warning until I was paying 100 a month with no explanation or heads up. They increase your payment so they can run new promos for new customers while sc*e*ing over the customers that have been with them for years. And the customer service is ALL vocational assistance that have NO idea what's going on. Just a heads up. The good reviews are 90% fake and they delete the bad reviews. That's why I'm here leaving this review, to hopefully help someone else before they get predatorized by this company. They will sign you up for s decent price but be warned!!!!!! Once they have you they don't give a s**t about you after, and will just keep soaking you for more and more money until you eventually find another service provider. They are horrible!!! Pay a bit more up front and go with anyone else!!!!!