I was a 25 year Earthlink customer I am a 25 year Earthlink customer. Recent password reset which they said "you might have been hacked". Vague, inconsistent advice and failure to fulfill my repeated requests to have Earthlink Security contact me. When I told the help that I would have to terminate my service after 25 years they said "sorry for your inconvenience. Addt'ly, download speeds uniformly much slower than I was paying for. Overall very shabby service for the high monthly rates paid.

No log-in, then No emails… No log-in then password change (not easy with them) then all emails shown were lost, moved or deleted. No after hours support. Day time support yesterday for the log-in issue was snarky and unpleasant. After 24 years I did expect better.

The worst internet provider I have ever dealt with. I work from home and my internet went down on 09.29.23 and earthlink has provided nothing but lies and delays. Everyday my internet is down I can not work. I have already missed 7 days and counting. Worst customer service I have ever experienced. They promise a technician will come out I wait from 8-5 and he never shows up. Avoid this company at all costs!!!

If only I could leave zero stars If only I could leave zero stars, why does it take 7-10 business days to fully be removed from your internet service, kinda feels like a punishment for switching services. Do a bit more shopping, find a better deal - or do what earthlink does and just use AT&T.

I have been with Earthlink approximately 5-6 years I have been with Earthlink approximately 5-6 years and I can't say anything bad about the company, and it's employees. Anytime I've experienced an issue, regardless of the time of day, or night, they have always been there on the spot with a cheerful greeting and they zero in on the problem and resolve it. I'm very happy with Earthlink and the staff.