Been with earthink for a few years and… Been with earthink for a few years and at first they were really good.I got a phone call last week that I needed to pay my bill to avoid it being terminated.I told the lady I would not have it until Friday.The lady said okni will note it in the system you will be paying it on Friday.So I wake up and it is not working so I called and the representative said we don't do extensions anymore.I told her about my phone call with the lady with said I was good until Friday.This representative already had a little snarky attitude off the rip and said it's disconnected and you owe 90 something dollars now instead of the 60 something.I asked her if the reconnect can be added to next months bill and she told me no they don't do that anymore.So I asked to speak to someone who could help me because i am struggling and she popped of with so you want to dispute a valid charge??? Who do you suggest I get to help you?She was really not polite and this wasn't the first time I'm really just about done with this company because some of them are really nice and some are so rude.

Earthlink DOES NOT HAVE PARENTAL CONTROLS Earthlink is stuck in the dark ages. They do not have any modern features we take for granted in 2024. I signed up for their home internet (in Sparks, NV) because I was trying to avoid Spectrum and AT&T who I am not a fan of. They told me I was getting fiber internet. THEY DO NOT HAVE A MODERN APP. THEY DO NOT HAVE PARENTAL CONTROLS. YOU CANNOT RESET YOUR NETWORK PASSWORD WITHOUT CONTACTING THEM. Their account portal looks like it was built in 2000, and it hasn't been updated since. Not much you can do there. THERE ISN'T MUCH YOU CAN DO ON THEIR WEBSITE OR THEIR APP EXCEPT PAY YOUR BILL OR LOOK AT AN OLD AOL LOOKING HOMEPAGE TO ACCESS INTERNET/ WHAT?! It's 2024 ya'll! THEY DONT TELL YOU THEY ARE ARE SALE PARTNER OF AT&T. The AT&T van pulled up. A technician wearing AT&T shirt installed AT&T branded equipment. They tell you you are buying Fiber internet, but that's not what the technician said! The internet service is good (It's AT&T). BUT I'm paying $24/month more for the exact same internet service I could get from AT&T directly... NO WAIT THAT IS WRONG, because with AT&T I'd have modern account features that I took for granted with Xfinity (which isn't available here). AT&T has a modern app and offers parental controls, home modem management (reset/troubleshoot/ password reset) NOT EARTHLINK though... And the real kicker! They are shisty about their contracts. They don't tell you anything in writing. They bury fine print so deep you don't know and their reps misrepresent the terms. There is an archaic $200 early termination fee from the year contract they lock you into. It's not prorated folks! So you pay $24/mo more for the same internet service with less account and network features, and if you need parental controls...guess what it will cost you $200 to cancel and go to AT&T directly. BUT WAIT it get better. You can't take advantage of any of AT&T switch and save promotions because you have AT&T service at your address through one of their partners. Totally shisted! Buyer Beware. Earthlink is a dumpster fire.

I wish I would have read the reviews… I wish I would have read the reviews before I signed up!!! I ordered the modem and paid an insane $80 or $90. I got the modem and have been sitting on it because Comcast hadn't shut me off yet and I only had $100 in my account til the 3rd of next month. I didn't want to pay for two connections at the same time. Well I just woke up to find out last Friday they activated me and took $55 of the $100 I had left in the bank -without my approval-. They automatically signed me up for the $55 plan. I'm SO tired of getting taken advantage of these low life companies! What they don't know until now is that I'm going to call my bank, dispute not only the $55 charge but the $80 or $90 too. If they give me an address to send it back to I will otherwise I'm just going to throw away unopened box and all and they can eat the loss of the modem, shipping, and a brand new customer. For those of you who don't know. There is a way to get around their data caps they really don't want you to know about. In order for them to limit your bandwidth they need to see your IP. They can't do that with a good VPN. If they're throttling you go get a VPN and they won't be able to do anymore. That -was my plan. Now, I'm just going to ask my bank to give me back the money (and they will) and Earthlink will lose out purely because of greed. I should really learn to read reviews for anything before I sign up. Seeing their 1.4/5 average score I would have not signed up and went with someone else. Update: I spoke to my bank. They have filed the dispute for the $79.xx and are giving me back the money Earthlink charged me for the modem and after the $55 posts we're going to dispute that as well. Will update PRN. It's sad that their own greed is losing them money and customers. Update #2 3/21/2024: Per Sam's orders I did call. I did request the service be shut off and label returned to me. Neither were achieved. Now I have to go talk to my bank about both disputing that $55 that now it posted AND canceling this debit card and get a new one. That means I have to actually go into the bank and talk to a banker. Then, I have to change it will all my montyly billers. Blah blah blah FAR more inconvenient than it needs to be! I have this history, the bank history, and the call recorded. IF this shows up on my credit report I will easily have it removed! Looks like you lost a modem because of your own greed, Earthlink. If you were a decent company you wouldn't have lost a modem and would be making money instead of losing it. Maybe all of us reviewers (and supporters) of you could start a social media campaign to showcase how bad of a company you are? I know I'll be posting a link to this review. I wonder if anyone else will. #earthlinksucks ;)

I would give zero stars if I could I would give zero stars if I could. After 5 years of service with earthlink, the neverending payment increases eventually drove me out. I started at 60 a month and they would increase the payment without warning until I was paying 100 a month with no explanation or heads up. They increase your payment so they can run new promos for new customers while sc*e*ing over the customers that have been with them for years. And the customer service is ALL vocational assistance that have NO idea what's going on. Just a heads up. The good reviews are 90% fake and they delete the bad reviews. That's why I'm here leaving this review, to hopefully help someone else before they get predatorized by this company. They will sign you up for s decent price but be warned!!!!!! Once they have you they don't give a s**t about you after, and will just keep soaking you for more and more money until you eventually find another service provider. They are horrible!!! Pay a bit more up front and go with anyone else!!!!!

Beware of Earthlink's Unfair Practices and Poor Customer Service with Earthlink… Our recent experience with Earthlink has left us thoroughly disillusioned and frustrated. After relocating to a new area where Earthlink does not offer service, we had no choice but to cancel our subscription. However, what followed was a harrowing ordeal marked by Earthlink's unreasonable policies and lack of concern for customer satisfaction. Despite our earnest explanation to Earthlink representatives that our cancellation was solely due to their inability to serve our new location, they callously insisted on imposing an early cancellation fee. We pleaded with the managers we spoke with, hoping for some understanding and leniency given our circumstances. However, our appeals fell on deaf ears as they remained unwilling or unable to waive the fee. We were promised that the executive team would reach out to discuss the matter further. While they did attempt to contact us, we were unfortunately out of town at the time and missed their call. Since then, we have diligently pursued a resolution by reaching out to Earthlink on numerous occasions, only to be met with silence and indifference. Nearly two months have passed since our initial attempt to address this issue, yet we are no closer to a resolution. The utter disregard for customer concerns and the lack of responsiveness from Earthlink are simply unacceptable. In conclusion, our experience with Earthlink has been nothing short of a nightmare. We feel unjustly penalized for circumstances beyond our control, while Earthlink demonstrates a blatant disregard for customer satisfaction. We caution prospective customers to think twice before choosing Earthlink for their internet needs, as our experience serves as a stark warning of their unfair practices and abysmal customer service.