If I could give this company zero stars… If I could give this company zero stars I would. I recently moved to a new city and decided to give Earthlink a try. I immediately regretted by decision. I work from home and rely on the internet. On average, I get under 1 download speed and less than 1 upload speed. I have called their support team 3 times this week and spent hours on the phone with no solution. They nickel and dime you, support is horrible - they promise to escalate and nothing happens - they promise to call you back and nothing happens. I have to rely on the hotspot on my phone to do what I pay this service to do. And when I asked for a credit or refund because I can't use this service - they offered me $15... come on what a joke.

I wish I would have read the reviews… I wish I would have read the reviews before I signed up!!! I ordered the modem and paid an insane $80 or $90. I got the modem and have been sitting on it because Comcast hadn't shut me off yet and I only had $100 in my account til the 3rd of next month. I didn't want to pay for two connections at the same time. Well I just woke up to find out last Friday they activated me and took $55 of the $100 I had left in the bank -without my approval-. They automatically signed me up for the $55 plan. I'm SO tired of getting taken advantage of these low life companies! What they don't know until now is that I'm going to call my bank, dispute not only the $55 charge but the $80 or $90 too. If they give me an address to send it back to I will otherwise I'm just going to throw away unopened box and all and they can eat the loss of the modem, shipping, and a brand new customer. For those of you who don't know. There is a way to get around their data caps they really don't want you to know about. In order for them to limit your bandwidth they need to see your IP. They can't do that with a good VPN. If they're throttling you go get a VPN and they won't be able to do anymore. That -was my plan. Now, I'm just going to ask my bank to give me back the money (and they will) and Earthlink will lose out purely because of greed. I should really learn to read reviews for anything before I sign up. Seeing their 1.4/5 average score I would have not signed up and went with someone else. Update: I spoke to my bank. They have filed the dispute for the $79.xx and are giving me back the money Earthlink charged me for the modem and after the $55 posts we're going to dispute that as well. Will update PRN. It's sad that their own greed is losing them money and customers. Update #2 3/21/2024: Per Sam's orders I did call. I did request the service be shut off and label returned to me. Neither were achieved. Now I have to go talk to my bank about both disputing that $55 that now it posted AND canceling this debit card and get a new one. That means I have to actually go into the bank and talk to a banker. Then, I have to change it will all my montyly billers. Blah blah blah FAR more inconvenient than it needs to be! I have this history, the bank history, and the call recorded. IF this shows up on my credit report I will easily have it removed! Looks like you lost a modem because of your own greed, Earthlink. If you were a decent company you wouldn't have lost a modem and would be making money instead of losing it. Maybe all of us reviewers (and supporters) of you could start a social media campaign to showcase how bad of a company you are? I know I'll be posting a link to this review. I wonder if anyone else will. #earthlinksucks ;)

Horrible! 5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

Earthlink DOES NOT HAVE PARENTAL CONTROLS Earthlink is stuck in the dark ages. They do not have any modern features we take for granted in 2024. I signed up for their home internet (in Sparks, NV) because I was trying to avoid Spectrum and AT&T who I am not a fan of. They told me I was getting fiber internet. THEY DO NOT HAVE A MODERN APP. THEY DO NOT HAVE PARENTAL CONTROLS. YOU CANNOT RESET YOUR NETWORK PASSWORD WITHOUT CONTACTING THEM. Their account portal looks like it was built in 2000, and it hasn't been updated since. Not much you can do there. THERE ISN'T MUCH YOU CAN DO ON THEIR WEBSITE OR THEIR APP EXCEPT PAY YOUR BILL OR LOOK AT AN OLD AOL LOOKING HOMEPAGE TO ACCESS INTERNET/ WHAT?! It's 2024 ya'll! THEY DONT TELL YOU THEY ARE ARE SALE PARTNER OF AT&T. The AT&T van pulled up. A technician wearing AT&T shirt installed AT&T branded equipment. They tell you you are buying Fiber internet, but that's not what the technician said! The internet service is good (It's AT&T). BUT I'm paying $24/month more for the exact same internet service I could get from AT&T directly... NO WAIT THAT IS WRONG, because with AT&T I'd have modern account features that I took for granted with Xfinity (which isn't available here). AT&T has a modern app and offers parental controls, home modem management (reset/troubleshoot/ password reset) NOT EARTHLINK though... And the real kicker! They are shisty about their contracts. They don't tell you anything in writing. They bury fine print so deep you don't know and their reps misrepresent the terms. There is an archaic $200 early termination fee from the year contract they lock you into. It's not prorated folks! So you pay $24/mo more for the same internet service with less account and network features, and if you need parental controls...guess what it will cost you $200 to cancel and go to AT&T directly. BUT WAIT it get better. You can't take advantage of any of AT&T switch and save promotions because you have AT&T service at your address through one of their partners. Totally shisted! Buyer Beware. Earthlink is a dumpster fire.