By far the worst company in… By far the worst company in communication and service. My internet was disconnected yesterday got it back up to date same day and the next day it’s still not back up and working . Agent says it’ll be on Monday!?? From Friday morning ?? Ridiculous. Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled! If I could go back to Spectrum or Verizon i would . But they are out of my area

Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

I have been with Earthlink approximately 5-6 years I have been with Earthlink approximately 5-6 years and I can't say anything bad about the company, and it's employees. Anytime I've experienced an issue, regardless of the time of day, or night, they have always been there on the spot with a cheerful greeting and they zero in on the problem and resolve it. I'm very happy with Earthlink and the staff.

Absolutely horrible Absolutely horrible, do not use this internet service. I canceled my account and while on the phone with the rep Alexa they took my money out anyway and she stated they will put it back after receiving equipment, when I asked why, she wouldn't give a valid reason. The internet service is overprice and not at all worth it. I was on the phone with her while I noticed right after she canceled my service she charged my account which is totally ridiculous. I filled out the form and I’m returning the modem today. I’ve only had it for a month and wasn’t under contract. If I could give you all a -15 I would.

Spent eight hours waiting for… Spent eight hours waiting for installation, installer didn’t show, and I gave up