Utter misery every single time you have… Utter misery every single time you have to use it. Leads to circling of reports back and forth for eternity over inane details, huge interruptions in work responsibilities, out-of-pocket expenses, interrogation and denial of basic work supplies, and disproportion so that rote work expenses (ink for a printer, lights, insurance) become more time consuming than the core responsibilities these expenses are for. Absolute nightmare. The shadow work of a system like this is a kind of sanctioned theft from employees. Avoid at all costs. Every time I have to use it this system ruins my work flow and my day.

I am forced to use this product by my… I am forced to use this product by my employer. Since the very beginning, it has been a terrible product to use. Unintuitive, buggy and just overall one of the worst apps or tech product that I have ever used. Also, trying to give them anonymous feedback is practically impossible. Anonymous, as I have no power to change anything with my employer, so it's simply only feedback, nothing else. I will say that if given the choice, I would steer clear of this product.

Solid travel and expense solution. Not sure what is going on with all of the 1 star reviews. We have used Concur for about 10 years and are very happy with it. I suspect either the solution was sold to smaller firms that don’t have internal resources to support the app or it was sold and configured by an unqualified 3rd party. Their mobile app is stable and easy to use. The app has the ability to take a picture of your receipt, auto crop, and auto discover the transaction type and value. Saves me a ton of time. Filing a report is also very straightforward. We also use it to book our travel. I think your success here will depend upon the travel agency partner you choose. Otherwise we were very happy with the functionality offered. We integrated Concur with our Oracle ERP. The expense data are imported directly into the GL with all of the correct coding. Saves the finance team a ton of time. Their services and support team was good. Although, they were better before their acquisition by SAP. Overall, I would buy Concur again.

I cannot believe they are in business... I cannot believe they are in business - WORST user interface, worst customer service. I booked a hotel for work - keep trying to cancel - won't work. Now on hold for 32 minutes and counting - I have a meeting, this is ridiculous - I am going to escalate internally - if there is a competitor out there, I wish we could switch to them. Most inefficient system I have ever used.

Concrap Words can't express how bad Concur solution is...The user interface feels like it's been designed by I.T bods with no understanding of every day people trying use it. If you own a business and you want to annoy most of your employees and business partners just get Concrap.