The worst app for business travel The worst possible app for business travel. Anytime I’ve booked a flight, it’s always cancelled , not completed in time because of the way their system is not configured by which time the price of a flight has massively increased. I’ve been trying to book a flight for the last five days and this is my third attempt, by which time the flight has increased from £230 to £296. Not to mention the hours of wasted. And because of the price increase it needs to go to a senior Manager for approval because it’s out of business budget. Avoid at all costs, if you’re a business, looking to find a travel booking system, definitely look elsewhere.

Needs improvement I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).

Cannot run an annual mileage report Just when I think Concur couldn't get any more un-user friendly, it comes up with another surprise. I need to run a report for my year end tax return, yet there is no way of doing this unless I have 'reporting' rights. How absolutely useless!!! I just want a tally of my annual business mileage but have had to go to our personnel department. I am now having to keep a book in the car with details of mileage from every trip - I should not have to do this, Concur should be making things easier, not harder.

I cannot believe they are in business... I cannot believe they are in business - WORST user interface, worst customer service. I booked a hotel for work - keep trying to cancel - won't work. Now on hold for 32 minutes and counting - I have a meeting, this is ridiculous - I am going to escalate internally - if there is a competitor out there, I wish we could switch to them. Most inefficient system I have ever used.

SCAM This system is designed to waste your time and cause problems which they then get to charge extra to address. This is basically a SCAM that's sold to management as a turnkey system. FFS do NOT use this service if you can possibly avoid it.