Wish i could give SAP Concur zero… Wish i could give SAP Concur zero stars. This has been nothing but a disaster since we went live 3 months ago. All I receive are complaints from the end users and the administrators. It has created MORE work for everyone. We are actually considering going back to paper forms. Seriously, it is that bad. Don't even ask about the surprise billing!

So bad, it's... bad Question your sanity! Ask yourself if you'd be better off throwing your laptop into the sea and living the life of a hermit (in the woods? Up a mountain? The choices are endless)! These are the kind of thoughts you'll have whilst using this clapped out, buggy, maliciously un-user friendly piece of garbage that is masquerading as an expenses platform.

Hopeless Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.

Feel the matrix.. I spent 8 hours on my first expenses so far, plus an hour from an accountant and it's still not ready for submission. I can accept that IT bods are smart but can't communicate, but I am baffled why my company wants to waste time like this (if I need more than a basic tutorial, you failed in your software: we are talking about a receipt, a date, a number and a reason).

SAP Concur is wildly unintuitive… SAP Concur is a wildly unintuitive system. We work with multiple payment platforms, on a monthly basis. SAP Concur is hands down the worst one we use. It has roughly 3 extra steps more than any other platform and has the least useful refencing structure for payments. The automated feedback it does give is deeply unhelpful. The processing of any invoice seems to be on a hair-trigger to be stopped by any number of the steps in authorisation. When it is stopped, getting the process restarted is extremely difficult, with the messaging system seemingly completely ignored. The only presumption I can make is that the company using SAP Concur is using the incorrect system for the requirement. If it is the correct system, it is woefully poor and either the source company or SAP Concur should be doing something about this, it is making both look horribly bad.