Concur is easy to use Fancy app makes putting together expense reports easy. The camera reads receipts even when bad pictures, which I like. Travel built-in is a big timesaver.

I cannot believe they are in business... I cannot believe they are in business - WORST user interface, worst customer service. I booked a hotel for work - keep trying to cancel - won't work. Now on hold for 32 minutes and counting - I have a meeting, this is ridiculous - I am going to escalate internally - if there is a competitor out there, I wish we could switch to them. Most inefficient system I have ever used.

Utter misery every single time you have… Utter misery every single time you have to use it. Leads to circling of reports back and forth for eternity over inane details, huge interruptions in work responsibilities, out-of-pocket expenses, interrogation and denial of basic work supplies, and disproportion so that rote work expenses (ink for a printer, lights, insurance) become more time consuming than the core responsibilities these expenses are for. Absolute nightmare. The shadow work of a system like this is a kind of sanctioned theft from employees. Avoid at all costs. Every time I have to use it this system ruins my work flow and my day.

Cannot run an annual mileage report Just when I think Concur couldn't get any more un-user friendly, it comes up with another surprise. I need to run a report for my year end tax return, yet there is no way of doing this unless I have 'reporting' rights. How absolutely useless!!! I just want a tally of my annual business mileage but have had to go to our personnel department. I am now having to keep a book in the car with details of mileage from every trip - I should not have to do this, Concur should be making things easier, not harder.

SAP Concur should have zero stars If I could give SAP Concur zero stars, I would. My employer, New York University, switched to SAP Concur to handle our travel and expense items last month. It is an unmitigated disaster. Every faculty member and administrator is complaining--people aren't getting their out-of-pocket expenses processed, there's no response from the "tech teams" at SAP Concur. Our in-house NYU tech managers and finance directors are also voicing their extreme dissatisfaction. Did anyone read these TERRIBLE Trust Pilot reviews beforehand? One has to wonder.