SAP Concur is wildly unintuitive… SAP Concur is a wildly unintuitive system. We work with multiple payment platforms, on a monthly basis. SAP Concur is hands down the worst one we use. It has roughly 3 extra steps more than any other platform and has the least useful refencing structure for payments. The automated feedback it does give is deeply unhelpful. The processing of any invoice seems to be on a hair-trigger to be stopped by any number of the steps in authorisation. When it is stopped, getting the process restarted is extremely difficult, with the messaging system seemingly completely ignored. The only presumption I can make is that the company using SAP Concur is using the incorrect system for the requirement. If it is the correct system, it is woefully poor and either the source company or SAP Concur should be doing something about this, it is making both look horribly bad.

Concur is easy to use Fancy app makes putting together expense reports easy. The camera reads receipts even when bad pictures, which I like. Travel built-in is a big timesaver.

Hopeless Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.

I am forced to use this product by my… I am forced to use this product by my employer. Since the very beginning, it has been a terrible product to use. Unintuitive, buggy and just overall one of the worst apps or tech product that I have ever used. Also, trying to give them anonymous feedback is practically impossible. Anonymous, as I have no power to change anything with my employer, so it's simply only feedback, nothing else. I will say that if given the choice, I would steer clear of this product.

Needs improvement I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).