Feel the matrix.. I spent 8 hours on my first expenses so far, plus an hour from an accountant and it's still not ready for submission. I can accept that IT bods are smart but can't communicate, but I am baffled why my company wants to waste time like this (if I need more than a basic tutorial, you failed in your software: we are talking about a receipt, a date, a number and a reason).

Wish i could give SAP Concur zero… Wish i could give SAP Concur zero stars. This has been nothing but a disaster since we went live 3 months ago. All I receive are complaints from the end users and the administrators. It has created MORE work for everyone. We are actually considering going back to paper forms. Seriously, it is that bad. Don't even ask about the surprise billing!

Very bad software Very bad software. Clunky, inaccurate and completely unable to find the lowest fare. A nightmare for expenses which have to be done by a specialized employee anyway. Why are institutions using this software is a mystery

Concur is easy to use Fancy app makes putting together expense reports easy. The camera reads receipts even when bad pictures, which I like. Travel built-in is a big timesaver.

Hopeless Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.