SAP Concur is wildly unintuitive… SAP Concur is a wildly unintuitive system. We work with multiple payment platforms, on a monthly basis. SAP Concur is hands down the worst one we use. It has roughly 3 extra steps more than any other platform and has the least useful refencing structure for payments. The automated feedback it does give is deeply unhelpful. The processing of any invoice seems to be on a hair-trigger to be stopped by any number of the steps in authorisation. When it is stopped, getting the process restarted is extremely difficult, with the messaging system seemingly completely ignored. The only presumption I can make is that the company using SAP Concur is using the incorrect system for the requirement. If it is the correct system, it is woefully poor and either the source company or SAP Concur should be doing something about this, it is making both look horribly bad.

Feel the matrix.. I spent 8 hours on my first expenses so far, plus an hour from an accountant and it's still not ready for submission. I can accept that IT bods are smart but can't communicate, but I am baffled why my company wants to waste time like this (if I need more than a basic tutorial, you failed in your software: we are talking about a receipt, a date, a number and a reason).

Hopeless Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.

SAP Concur should have zero stars If I could give SAP Concur zero stars, I would. My employer, New York University, switched to SAP Concur to handle our travel and expense items last month. It is an unmitigated disaster. Every faculty member and administrator is complaining--people aren't getting their out-of-pocket expenses processed, there's no response from the "tech teams" at SAP Concur. Our in-house NYU tech managers and finance directors are also voicing their extreme dissatisfaction. Did anyone read these TERRIBLE Trust Pilot reviews beforehand? One has to wonder.

Concrap Words can't express how bad Concur solution is...The user interface feels like it's been designed by I.T bods with no understanding of every day people trying use it. If you own a business and you want to annoy most of your employees and business partners just get Concrap.