Feel the matrix.. I spent 8 hours on my first expenses so far, plus an hour from an accountant and it's still not ready for submission. I can accept that IT bods are smart but can't communicate, but I am baffled why my company wants to waste time like this (if I need more than a basic tutorial, you failed in your software: we are talking about a receipt, a date, a number and a reason).

I am forced to use this product by my… I am forced to use this product by my employer. Since the very beginning, it has been a terrible product to use. Unintuitive, buggy and just overall one of the worst apps or tech product that I have ever used. Also, trying to give them anonymous feedback is practically impossible. Anonymous, as I have no power to change anything with my employer, so it's simply only feedback, nothing else. I will say that if given the choice, I would steer clear of this product.

Wish i could give SAP Concur zero… Wish i could give SAP Concur zero stars. This has been nothing but a disaster since we went live 3 months ago. All I receive are complaints from the end users and the administrators. It has created MORE work for everyone. We are actually considering going back to paper forms. Seriously, it is that bad. Don't even ask about the surprise billing!

Hopeless Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.

SCAM This system is designed to waste your time and cause problems which they then get to charge extra to address. This is basically a SCAM that's sold to management as a turnkey system. FFS do NOT use this service if you can possibly avoid it.