I cannot believe they are in business... I cannot believe they are in business - WORST user interface, worst customer service. I booked a hotel for work - keep trying to cancel - won't work. Now on hold for 32 minutes and counting - I have a meeting, this is ridiculous - I am going to escalate internally - if there is a competitor out there, I wish we could switch to them. Most inefficient system I have ever used.

I don't trust Concur app I don't trust Concur app. Too many bugs and laborious UI. Multiple times, when attempting to delete an expense entry within a report, Concur will delete the entire report and there is no way to recover a deleted report. Forced to start over. So many hours of wasted time and energy. Not to mention there is no technical support other than pointing you toward worthless FAQs. Never have I been as frustrated with an app. User beware!!!

Needs improvement I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).

The worst app for business travel The worst possible app for business travel. Anytime I’ve booked a flight, it’s always cancelled , not completed in time because of the way their system is not configured by which time the price of a flight has massively increased. I’ve been trying to book a flight for the last five days and this is my third attempt, by which time the flight has increased from £230 to £296. Not to mention the hours of wasted. And because of the price increase it needs to go to a senior Manager for approval because it’s out of business budget. Avoid at all costs, if you’re a business, looking to find a travel booking system, definitely look elsewhere.

SAP Concur should have zero stars If I could give SAP Concur zero stars, I would. My employer, New York University, switched to SAP Concur to handle our travel and expense items last month. It is an unmitigated disaster. Every faculty member and administrator is complaining--people aren't getting their out-of-pocket expenses processed, there's no response from the "tech teams" at SAP Concur. Our in-house NYU tech managers and finance directors are also voicing their extreme dissatisfaction. Did anyone read these TERRIBLE Trust Pilot reviews beforehand? One has to wonder.