Dropped connections, lying about locations, slow speed Dropped connections. Often abysmal speeds. They lie about the location where you will appear after connecting to a remote location in another country. It seems you select New York, NY for example and when you check the IP address with "What's My IP Address?" it will show London, UK, or Miami, FL? WTH?!!?!

No cancellation option Gave no option to cancel the free trial so I emailed on day 1 asking them to cancel it manually. Got charged for a year’s subscription on day 7. Ignored my emails for 3 months until Amex contacted them to dispute the charge. Luckily Amex refunded me without questions. And a few months later, I received an email from HMA asking me to review them, so thanks for the reminder! Would give zero stars if I could.

A scam! Just the worst of the worst. The worst of the worst. I'm starting to think they are just a scam. I paid on December 23 for a 3-year subscription, but only after 1 month I don't have access to the platform any more. It shows as if my subscription had expired. Opened a ticket several times, but no answer whatsoever. DON'T FALL FOR THIS TRAP! STAY AWAY!!!

Support is nonexistent. Support is nonexistent. I have the app set to "killswitch" if there is anything wrong with the app, but it just crashes anyway without turning off my connection to the internet as it promises. No way of telling when my security was breached or how. My antivirus now detects trojans when I tried to reinstall. Unsafe website, poor service, faulty product. Edit: support replied here and asked me to contact them. A week later still not replying. Scammers.

SCAM I signed up for the trial and it didn't work well. Not a huge problem. I went to cancel - logged into my account and it said my email / account could not be found. Emailed them, contacted support on their website. I even contacted them on Facebook. I stated I wanted to cancel before my trial. I received form emails back saying they had received my messageI even contacted them on Facebook. I couldn't cancel it. Couldnt reach anyone. They charged me. I now am disputing the charge with my bank.