SCAM I signed up for the trial and it didn't work well. Not a huge problem. I went to cancel - logged into my account and it said my email / account could not be found. Emailed them, contacted support on their website. I even contacted them on Facebook. I stated I wanted to cancel before my trial. I received form emails back saying they had received my messageI even contacted them on Facebook. I couldn't cancel it. Couldnt reach anyone. They charged me. I now am disputing the charge with my bank.

This has to be the most absurd business… This has to be the most absurd business I've interacted with. I recently noticed I had been paying them for two subscriptions since 2018. I haven't been able to access the product for two years, and on my account, it says I have no subscription (while they have been charging my card for years). I contacted their support, and it took them 1 month to get back to me. they didn't even respond to the inquiry; they just said, "If you are still facing issues, please let us know." Like what? I then explain the issue again and get a reply 2 weeks later. They responded by saying that they don't handle billing because it's all managed by their payment provider 2 checkout, so I should call them. I then talked to 2checkout, and they told me that I had indeed been paying for this service since 2018 every year and that I should contact them if I can't access the product. What of kind of ridiculous scam is this?

No support, no rsponse on 30day money back guarantee, avoid in any case No matter which time you check out their live chat, there is nothig live, just ticket system and no responses so far. technical issues, no reply, so 30 days refund guarantee ticket sumbitted, no response too, so just avoid them or you will loose your money

Has been a customer for years but no iPlayer Has been a customer for years but the bad performance and lack of support over the last months has sent me to a competitor. The VPN does not support BBC iPlayer use from outside UK. I have two support cases about this but no reply from the company

Dropped connections, lying about locations, slow speed Dropped connections. Often abysmal speeds. They lie about the location where you will appear after connecting to a remote location in another country. It seems you select New York, NY for example and when you check the IP address with "What's My IP Address?" it will show London, UK, or Miami, FL? WTH?!!?!