Has been a customer for years but no iPlayer Has been a customer for years but the bad performance and lack of support over the last months has sent me to a competitor. The VPN does not support BBC iPlayer use from outside UK. I have two support cases about this but no reply from the company

Useless with Linux Useless with Linux. Have never been able to connect (all connection instructions point you to *.ovpn files on pages that 404 out), yet the company keeps charging me monthly. Customer service is unresponsive or unhelpful. I don't need my hand held, but I can't connect when I'm pointed to config files don't exist!

Possibly the worst VPN I've ever tried for downloads Possibly the worst VPN I've ever tried. Constant disconnects. I'm not exaggerating when I say I get 10-15+ disconnects in a 30 minute span. Constantly trying different servers and the same thing happens. I have never had this kind of problem with a VPN service. P2P servers are fast, but will disconnect constantly. This VPN is virtually useless if you're downloading files. Great for browsing though, which is why there's 2 stars. If I could rate the download capabilities of this server, HMA would be giving me stars instead.

HideMYAss.com should be called "Snitch… HideMYAss.com should be called "Snitch On Your Ass". Lookup the case of Cody Kretsinger (LulzSec fiasco). It is clear from the indictment they were logging all of his activity despite their claim in their FAQs that states: "No activity of any kind is logged." I certainly don't condone the illegal hacking he or anyone else did but this event really reveals the truth about the company and the fact that their actions are completely contrary to their promises. "Actions speak louder than words", and this is a perfect example of why this idiom is so imperative.

Support is nonexistent. Support is nonexistent. I have the app set to "killswitch" if there is anything wrong with the app, but it just crashes anyway without turning off my connection to the internet as it promises. No way of telling when my security was breached or how. My antivirus now detects trojans when I tried to reinstall. Unsafe website, poor service, faulty product. Edit: support replied here and asked me to contact them. A week later still not replying. Scammers.