Has been a customer for years but no iPlayer Has been a customer for years but the bad performance and lack of support over the last months has sent me to a competitor. The VPN does not support BBC iPlayer use from outside UK. I have two support cases about this but no reply from the company

A scam! Just the worst of the worst. The worst of the worst. I'm starting to think they are just a scam. I paid on December 23 for a 3-year subscription, but only after 1 month I don't have access to the platform any more. It shows as if my subscription had expired. Opened a ticket several times, but no answer whatsoever. DON'T FALL FOR THIS TRAP! STAY AWAY!!!

Dropped connections, lying about locations, slow speed Dropped connections. Often abysmal speeds. They lie about the location where you will appear after connecting to a remote location in another country. It seems you select New York, NY for example and when you check the IP address with "What's My IP Address?" it will show London, UK, or Miami, FL? WTH?!!?!

Why I will not renew with HMA I've been an HMA user for a few years. Why ? First because of price, HMA beeing cheaper than others. Because the interface is easy. And that is all the positive. The negative list is longer. - Big mix up upon subscription that ended in double subscription. - Customer service selectively responds to questions. Anything controversial, for example about finances, is ignored. - If you want to use HMA to work around geographical blocs from other service providers (TV services for example) HMA DOESN'T WORK period. Their IPs get detected. - some of their IPs are extremely slow. I do not recommend HMA and personally I will not renew.

Easy to boot and no bloatware. I used a competitor and it started out fine but then they added more and more crap, constant updates and their two-factor authentication was a nightmare. A new neighbor suggested HMA so I tried it. Easy to use. I get to specify where in the U.S. I am connecting through and the connection process is easy. The connection for streaming is a little slow at times, particularly evenings. I'll have to wait until football season before you get the fifth star.