Dropped connections, lying about locations, slow speed Dropped connections. Often abysmal speeds. They lie about the location where you will appear after connecting to a remote location in another country. It seems you select New York, NY for example and when you check the IP address with "What's My IP Address?" it will show London, UK, or Miami, FL? WTH?!!?!

No cancellation option Gave no option to cancel the free trial so I emailed on day 1 asking them to cancel it manually. Got charged for a year’s subscription on day 7. Ignored my emails for 3 months until Amex contacted them to dispute the charge. Luckily Amex refunded me without questions. And a few months later, I received an email from HMA asking me to review them, so thanks for the reminder! Would give zero stars if I could.

Stay away Omg!! They charge you but don’t deliver. I signed up as I needed it urgently, but despite paying, it still kept on saying no active subscription when logging in. Scam. I ended up buying elsewhere. Regret ever giving my details out to this (at best) amateurish biz or (at worst) fraudulent scam show.

Do not honour the money-back guarantee & support does not respond I have tried to get a refund through your 30-day money-back guarantee, but you're not honouring it. I have sent multiple requests to cancel my subscription and receive a refund within the 30 days, and the only replies I have received are to say that the team will get back to me within 48 hours -- no one ever has. You are not standing by your 30-day money-back guarantee. On top of that, there is no way to manually cancel the annual subscription and I can't turn off auto renew. So, you've sent me an email asking how you're doing -- pretty $h!t to be honest!

Easy to boot and no bloatware. I used a competitor and it started out fine but then they added more and more crap, constant updates and their two-factor authentication was a nightmare. A new neighbor suggested HMA so I tried it. Easy to use. I get to specify where in the U.S. I am connecting through and the connection process is easy. The connection for streaming is a little slow at times, particularly evenings. I'll have to wait until football season before you get the fifth star.