Dropped connections, lying about locations, slow speed Dropped connections. Often abysmal speeds. They lie about the location where you will appear after connecting to a remote location in another country. It seems you select New York, NY for example and when you check the IP address with "What's My IP Address?" it will show London, UK, or Miami, FL? WTH?!!?!

Took my money even though I said don't In the past they've done ok, but this time it's been a nightmare. I started a new trial but it wouldn't apply to my account. So I emailed them and asked to cancel the account and annual renewal. They haven't replied to that request. Now they've taken my annual subscription and even though I've messaged them again asking for a refund, they still haven't replied to either of my messages and just walked away with my money.

SCAM I signed up for the trial and it didn't work well. Not a huge problem. I went to cancel - logged into my account and it said my email / account could not be found. Emailed them, contacted support on their website. I even contacted them on Facebook. I stated I wanted to cancel before my trial. I received form emails back saying they had received my messageI even contacted them on Facebook. I couldn't cancel it. Couldnt reach anyone. They charged me. I now am disputing the charge with my bank.

Do not honour the money-back guarantee & support does not respond I have tried to get a refund through your 30-day money-back guarantee, but you're not honouring it. I have sent multiple requests to cancel my subscription and receive a refund within the 30 days, and the only replies I have received are to say that the team will get back to me within 48 hours -- no one ever has. You are not standing by your 30-day money-back guarantee. On top of that, there is no way to manually cancel the annual subscription and I can't turn off auto renew. So, you've sent me an email asking how you're doing -- pretty $h!t to be honest!

HideMYAss.com should be called "Snitch… HideMYAss.com should be called "Snitch On Your Ass". Lookup the case of Cody Kretsinger (LulzSec fiasco). It is clear from the indictment they were logging all of his activity despite their claim in their FAQs that states: "No activity of any kind is logged." I certainly don't condone the illegal hacking he or anyone else did but this event really reveals the truth about the company and the fact that their actions are completely contrary to their promises. "Actions speak louder than words", and this is a perfect example of why this idiom is so imperative.