No star No star! We have cancelled subscription to end of last year and now in October slapped with an outstanding bill to pay! Tried to see if I could speak to someone but no contact number to be found. Intercom chat box doesn't recognise 'invoice', 'payment' keywords! Going ignore this bill, such a waste of my time!

Unauthorized ACH withdrawals despite canceling three (3) times two years in a row... The fact they kept charging us two years in a row by ACH debit after we had canceled our account. Not only that, but they send out an invoice with an email ar.us at LMI that they later claim is not one they use (but its on all the invoices they sent), and on the invoice, indicated we could pay by check or send wire / ACH to their account listed, but nowhere did they indicate they were going to withdraw the money by ACH. After the withdrawal they also did not send a receipt or a copy of the transaction (which is required by law). Clearly, they are intentionally misrepresenting and doing this knowingly.

Absolutely outrageous company Absolutely outrageous company. For the last 3 years they've been tripling the price to the point now where it's totally unacceptable - over £4000!!!! However, trying to cancel the auto-renewal is ridiculous. Tried to find online where to cancel - no ability to cancel from your account. According to their help page the only way to cancel is to ring them. Spent 4 hours on the phone on hold - only to be cut off. Emailed support to ask for the auto-renewal to be cancelled - no response. Thankfully I've been able to instruct my credit card company to block any payments to them so they won't be able to take the money.

LogMeIn cancellation rip-off LogMeIn Rescue used to be a great product but I no longer use it as better alternatives have come along. Tried to cancel my account only to be told my contract has 8 months to run so I have to keep paying them for another 8 months. Total rip-off. I would no longer recommend them to anyone.

Price keeps going up. Splashtop a much cheaper solution We have been a long-time customer of Logmein. Very disappointed they continue to raise the prices as high as they are doing when we only use very basic features. This forced us to start looking around and I discovered Splashtop.com. it works exactly the same way including giving user and group permissions. And it's less than half the price. I highly recommend checking it out and wish I would have found it sooner. Sometimes you outprice yourself from the competition enforce your own customers into looking for options that turns out to be cheaper and better. Hopefully their sales department figures it out before it's too late