I've been a customer of zenfolio for 16 years I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, only about 1/3 of the images would be in the galllery. I tried to upload repeatedly, but finally gave up after ten tries. I'm not sure what Zenfolio is doing with the clients they have but this is not acceptable. There is no reason to stay on this platform

10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.

If I could give zero stars, I would If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

With them for more than a decade, just gets worse. With them for more than a decade - top pkg. I don't remember any improvements ever. Very disappointed in the outdated cart. The latest "archiving" scheme is being implemented without actually testing - and the fails are here. The support is non-existent.

Useless Technology Trapped in the 1990's This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it to others because of these limitations. It would be great to see improvements in SEO, design customization, and a more responsive customer service approach. Another concerning issue is the recent change that makes it impossible for customers to contact the photographer through the contact form. I got a person named Julie who refused to address the issue and instead harrassed me over and over again about things I had no issue with. This person prioritizes expressing their feelings over addressing the root of the problem. Which made it difficult to find solutions. Julie also made assumptions and excuses without fully understanding the situation and used the platform to be a menace to be quite honest. Look at this! Archive service launched on 9/18/23, both via dashboard notifications and email, I would have thought that you would have read through the plan thoroughly (as you are keen on attention to detail) and acted before your renewal! Not even the issue. My issue: Re: People are not able to access my contact form