10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.

Their archiving process is a disaster… My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be retrieved within 12 to 24 hours... another lie, it takes weeks, if it ever happens!!! Whoever came up with this didn't not really understand how photographers do business. The archiving process should ONLY archive galleries/pictures which haven't been accessed (viewed) by a customer for more than 2 years. The current implementation is completely stupid, I bet most photographers on Zenfolio are now are trying to unarchive archived galleries because: #1 their website is broken #2 customers can't access their galleries That's sad because I have been with Zenfolio for more than 14 years, and I won't renew with them after this fiasco.

If I could give zero stars, I would If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

What happened???? As a long-time user of Zenfolio, I am so sad to see what this service has become. For the longest time, this service was amazing, but recently that has all changed. I'm not sure whose idea it was to start the whole archiving thing, but it is causing chaos for my business. Not only is it making galleries inaccessible to my clients, but it is crashing my portfolio causing me trouble getting new clients as well. I'm not sure what I am going to do, but at this point, I'm sure that it won't involve Zenfolio.

So dissatisfied I was hoping to sell… So dissatisfied I was hoping to sell prints so signed up and spent hours building a site only to find there are no print labs in europe, this is not stated before you sign up so basically a scam. I shall be chasing a full refund. Really not happy that I wasted 10 hours if my life on this. Moving to squarespace asap. Update after a lot of support I have move to a UK account so can sell in UK using UK fullfilment not ideal but a move in the right direction, some of the support staff have been very helpfull