10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.

Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

Terrible customer service Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

If I could give zero stars, I would If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

Useless Technology Trapped in the 1990's This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it to others because of these limitations. It would be great to see improvements in SEO, design customization, and a more responsive customer service approach. Another concerning issue is the recent change that makes it impossible for customers to contact the photographer through the contact form. I got a person named Julie who refused to address the issue and instead harrassed me over and over again about things I had no issue with. This person prioritizes expressing their feelings over addressing the root of the problem. Which made it difficult to find solutions. Julie also made assumptions and excuses without fully understanding the situation and used the platform to be a menace to be quite honest. Look at this! Archive service launched on 9/18/23, both via dashboard notifications and email, I would have thought that you would have read through the plan thoroughly (as you are keen on attention to detail) and acted before your renewal! Not even the issue. My issue: Re: People are not able to access my contact form