Terrible customer service Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

Zenfolio is a SCAM I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.

Useless Technology Trapped in the 1990's This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it to others because of these limitations. It would be great to see improvements in SEO, design customization, and a more responsive customer service approach. Another concerning issue is the recent change that makes it impossible for customers to contact the photographer through the contact form. I got a person named Julie who refused to address the issue and instead harrassed me over and over again about things I had no issue with. This person prioritizes expressing their feelings over addressing the root of the problem. Which made it difficult to find solutions. Julie also made assumptions and excuses without fully understanding the situation and used the platform to be a menace to be quite honest. Look at this! Archive service launched on 9/18/23, both via dashboard notifications and email, I would have thought that you would have read through the plan thoroughly (as you are keen on attention to detail) and acted before your renewal! Not even the issue. My issue: Re: People are not able to access my contact form

Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

What happened???? As a long-time user of Zenfolio, I am so sad to see what this service has become. For the longest time, this service was amazing, but recently that has all changed. I'm not sure whose idea it was to start the whole archiving thing, but it is causing chaos for my business. Not only is it making galleries inaccessible to my clients, but it is crashing my portfolio causing me trouble getting new clients as well. I'm not sure what I am going to do, but at this point, I'm sure that it won't involve Zenfolio.