Their archiving process is a disaster… My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be retrieved within 12 to 24 hours... another lie, it takes weeks, if it ever happens!!! Whoever came up with this didn't not really understand how photographers do business. The archiving process should ONLY archive galleries/pictures which haven't been accessed (viewed) by a customer for more than 2 years. The current implementation is completely stupid, I bet most photographers on Zenfolio are now are trying to unarchive archived galleries because: #1 their website is broken #2 customers can't access their galleries That's sad because I have been with Zenfolio for more than 14 years, and I won't renew with them after this fiasco.

Terrible customer service Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

I've been a customer of zenfolio for 16 years I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, only about 1/3 of the images would be in the galllery. I tried to upload repeatedly, but finally gave up after ten tries. I'm not sure what Zenfolio is doing with the clients they have but this is not acceptable. There is no reason to stay on this platform

A great product Having used Zenfolio a few years ago, but not enjoying the experience I was a bit reluctant to look at them again for my new website. However the new platform really impressed me, and I've been very happy with the service over the last few months and ended up paying for a subscription when my free trial finished. The product isn't perfect, but better than the alternatives for my requirements. I've also found their support team to be really helpful and responsive, and I'm confident that they will work to keep improving the product based on customer feedback.

10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.