Terrible customer service Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

Even though I am paying hundreds of… Even though I am paying hundreds of pounds for this site. Zenfolio decided to archive a whole load of galleries, without any email or warning. What exactly am I paying for if Zenfolio decide to delete all my images. Used to be good once but not anymore.

Been a client for over 10 years and I… Been a client for over 10 years and I have no idea what I am going to do moving forward. I can't stay with Zenfolio if they are going to continue archiving galleries. They started archiving galleries, I can't access images, this is a nightmare, you can only set so many galleies that won't archive overtime. This is NOT what I signed up for! Everything I like about Zenfolio is now gone.

With them for more than a decade, just gets worse. With them for more than a decade - top pkg. I don't remember any improvements ever. Very disappointed in the outdated cart. The latest "archiving" scheme is being implemented without actually testing - and the fails are here. The support is non-existent.

I've been a customer of zenfolio for 16 years I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, only about 1/3 of the images would be in the galllery. I tried to upload repeatedly, but finally gave up after ten tries. I'm not sure what Zenfolio is doing with the clients they have but this is not acceptable. There is no reason to stay on this platform