Zenfolio is a SCAM I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.

Their archiving process is a disaster… My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be retrieved within 12 to 24 hours... another lie, it takes weeks, if it ever happens!!! Whoever came up with this didn't not really understand how photographers do business. The archiving process should ONLY archive galleries/pictures which haven't been accessed (viewed) by a customer for more than 2 years. The current implementation is completely stupid, I bet most photographers on Zenfolio are now are trying to unarchive archived galleries because: #1 their website is broken #2 customers can't access their galleries That's sad because I have been with Zenfolio for more than 14 years, and I won't renew with them after this fiasco.

So many LOYAL customers for over a… So many LOYAL customers for over a decade in my reading below. I have been with them since 2010. I cannot get over how unprofessional this is. Fine if you need to upgrade your archival process as a company but NOT at the client's expense while you still charge them for images they cannot even f* access. So so so very disappointed. I have SO many images I cannot even access or find right now. They should be held accountable and also refund clients.

I concur with all the negative reports… I concur with all the negative reports here. I also have been a zenfolio client for around fifteen years. I have just cancelled my account as, like others, archiving and restoring is a slow, clunky, nightmare. The thought of trying to download my galleries, which would also be a nightmare, has led me to the decision to reload onto a working alternative site from hard drive back-ups. Sorry Zenfolio, you have screwed up big time!

TOTAL REGRETS for not jumping ship when all the red flags went up I have never been this livid with a company before. I am so upset about the Zenfolio's asinine decision to stab us and our customers in the back after promising unlimited storage for our VIEWING galleries -- and archiving our galleries and making it a full-time job to unarchive them IN LIMITED #s (we get 20??? ARE YOU SERIOUS). If I wanted a worst-case backup cloud, I'd have stuck with backblaze. They are now holding our pics hostage.... we can't transfer to another service without putting in months of unarchive requests, waiting for the download link AND THEN DOWNLOADING. and their archive viewer is the worst interface I've experienced since using AOL in the 90s. I'm livid about their changes and how much it has thwarted my workflow, client perception AND my own personal photo projects as a mom who has stored 12 years of pics on Zen, and now can't see any of them, much less share them with others, download them as I need them, etc. Everyone I've talked to said it is taking days to receive unarchive requests granted....and that is only 1/4 of the elbow grease required to get our pics back. 12 years with this company just smashed to smithereens. I've never been so utterly suckerpunched by a company.... after sticking with them through all their slow AF server issues, this is how they thank us for over a decade of loyalty.