No response, no chat, nothing I made the cardinal sin of trying to sign up to the Skype account from the ACTUAL MS 365 ACCOUNT MANAGEMENT PAGE. The result? I am locked out of my account for one day (and counting) lost all access to my documents on OneDrive, when I desperately need to access some legal documents I have there. No support, no chat, NOTHING. STAY AWAY. FAR, FAR AWAY!!!!!

WORST CUSTOMER SERVICE FOR SUCH A LARGE… WORST CUSTOMER SERVICE FOR SUCH A LARGE COMPANY. NO PROBLEM TAKING YOUR MONEY BUT WHEN YOU SERVICE FORGET IT. IT'S LIKE TO TALK TO PRESIDENT BIDEN (IMPOSSIBLE).

I am so fed up with automated systems! I am so fed up with automated systems!! I received an email from Microsoft stating someone tried to access my account. Around and around I go to reset PW to no avail. Doing everything in my account as directed and would not allow a reset! "Try again Tomorrow"!! So d#mn frustrated, not to mention NOT being able to speak with anyone about anything!! Absolutely The Worse Automated System Ever Know!! beyond Pee'd

There really is no customer support There really is no customer support. The phone number takes you on a ride of around we go, with no solution and then hangs up on you. How is such a large business allowed to operate like this?

Just like every other mega company Just like every other mega company, these guys have lost the plot. They auto renewed an M365 subscription despite knowing a payment card was inactive. Common sense would suggest not to try and take payment from a card that you know to be inactive. I have been very reasonable in asking for a pro rata refund for the remainder of the term this year (10 months) but was not given a straight reply - just endless regurgitated waffle. I am now stuck in a support chat being passed from one agent to another (that lacks any element of privacy/T&Cs links btw but they will still try and take your phone number for no reason) talking to people who just quote back to me the info I can already see in my account.