Worst customer support process I have… Worst customer support process I have experienced. Unacceptable for a company of this scale. So many hoops to jump through to try and speak to a human being.

Just like every other mega company Just like every other mega company, these guys have lost the plot. They auto renewed an M365 subscription despite knowing a payment card was inactive. Common sense would suggest not to try and take payment from a card that you know to be inactive. I have been very reasonable in asking for a pro rata refund for the remainder of the term this year (10 months) but was not given a straight reply - just endless regurgitated waffle. I am now stuck in a support chat being passed from one agent to another (that lacks any element of privacy/T&Cs links btw but they will still try and take your phone number for no reason) talking to people who just quote back to me the info I can already see in my account.

Office 365 / Customer Service My personal Office 365 account reached the end of its term and as I have Office 365 through work, to save money, I thought I'd just log in through my work account. The apps continually bombard me with re-subscription requests despite uninstalling the apps and re-installing them through my work account. My work account is upgraded to be able to download the desktop apps. I tried to contact Microsoft and after spending an hour choosing every option through their automated service in order to speak to a human, I decided to book an appointment. I was informed that the appointment was on teams through my outlook and an invite would be sent. Surprise, surprise, no invite was sent. The company is a complete waste of space. It's annoying that we are forced to use Microsoft through work as there are much better applications out there that I would prefer to use. Shambles

The worst company in the entire world I… The worst company in the entire world I have months of charges to my card from an account I don’t even know and they say I can’t even get my money back. Hope they feel better robbing citizens, will never ever purchase another Microsoft product again.

FIX YOUR f8C*KING UPDAT PROBLEM YOU… FIX YOUR f8C*KING UPDAT PROBLEM YOU TECHNICAL NOOBS THAT SEND THE UPDATES!!. Er zijn problemen bij de installatie van de updates, maar we proberen de installatie later opnieuw uit te voeren. Als u dit bericht dan weer ontvangt en meer informatie wilt zoeken via internet of ondersteuning wilt, komt het volgende wellicht van pas: (0x80070643) I HAVE TRIED EVERYTHING THERE IS AND STILL IT WONT INSTAL OR DOWNLOAD THE BLOODY MTHER UPDAT AND IFF I WANNA MAIL YOU TO SEND PICTURES OF THE PROBLEM YOU MUST GOOOOOOO TO THE END OF THE WORD PAKISTAN OR NIGERIA TO GET EVEN A TELEFONE HELP SURVES WELLLL KIS MY 88888 NO WONDER ALL THE FRAUDERS AND SCAMMER GET AWAY WITH EVERYTHING ON YOUR WATCH YOU BLOODY LET THEM