terrible.. terrible... Did not even get a person from the microsoft team, and he just asked two questions and sent me a link to some drivers, then when I wanted to ask what was nest the thread was gone

Microsoft - when did a simple thing like updating an email address become so complex you need a PhD degree to do it? I have always been a fan of Microsoft, but something happened today that really upset me. My bank in South Africa now uses Microsoft Teams to verify bona fide clients overseas. As I am now retired, I have had no reason to use Teams until requested to do so today by my bank. When I first signed-up with Teams (a long time ago) I had a Gmail account. However, last year I closed this Google account and, after purchasing Microsoft 365, I opened an Outlook email address. When I tried to open Teams it sent a code to my defunct gmail address -- one I can no longer access – so I could not login into Teams. I have just spent two hours with their chat bots and phoning telephone numbers that do not work. As I am not well I found this exhausting – and am now extremely anxious as my bank -- quite urgently -- needs to talk to me over Team. Then a pop-up came onto my screen from someone claiming to be a Microsoft Technician who said he would fix my problem for one pound – this is a first for me – when did Microsoft become so averous? Worse still he asked me to sign-up for 36 pounds a month for any future queries I might have. This is all absurd and diabolical – and I certainly do not give my bank details to a stranger. I am now at a loss as what to do. How did Microsoft make the simple act of updating an email address become so complex that one needs a PhD to do it

€50 credit disappeared on my account I redeemed a €50 Microsoft/Xbox gift card on my account. After a few days I wanted to buy something with it and I saw that the €50 credit had suddenly disappeared and was no longer on my account. Contacted Microsoft Support several times, but unfortunately without success. Case Number: 7035803107

There really is no customer support There really is no customer support. The phone number takes you on a ride of around we go, with no solution and then hangs up on you. How is such a large business allowed to operate like this?

Fantastic support from Abdul-Basit! Abdul-Basit is a fantastic customer service agent and made my day by fixing an irritating keyboard issue I was having. He provided a solution that I could not find on the internet, and was extremely polite, efficient and reassuring throughout. Thank you!