Cancellation request ignored and it cost me I requested a Microsoft subscription be cancelled but my card was still charged. After many hours on the phone and promises of a refund, after 2 months of their stuff ups they refunded my money less 2 months subscription (again, 2 months of their stuff ups). It is impossible to communicate with this company. And they treat you like a nobody.

Impossible to contact Impossible to contact. Virtual assistants and website take you round in circles. I have been unable to access my work e-mail account since 13 April, causing mayhem to my business. Its a Microsoft federation issue linked to my Godaddy domain. All I get is the following when I try to log in; AADSTS50107: the requested federation realm "sso:godaddy:xxxxx.co.uk" does not exist. No-one can tell me when this will be resolved. At Microsoft there is nobody to ask.

I am so fed up with automated systems! I am so fed up with automated systems!! I received an email from Microsoft stating someone tried to access my account. Around and around I go to reset PW to no avail. Doing everything in my account as directed and would not allow a reset! "Try again Tomorrow"!! So d#mn frustrated, not to mention NOT being able to speak with anyone about anything!! Absolutely The Worse Automated System Ever Know!! beyond Pee'd

Unfortunately I needed to use a windows… Unfortunately I needed to use a windows based computer to make life easy for a client.. as my Mac and OneDrive was having glitches.. So I bought a Surface pro 10 for bussiness.. Computer seems ok.. however setting up office 365 and one drive proved to be a nightmare.. I had a bussiness account.. but it didn’t acknowledge this when setting up and just wants me to upgrade the office 365.. nowhere did it ask me do I already have an existing account.. I called up customer service. Who get a engineer to call you.. but they either can’t here you talking or ring off before you have time to answer.. absolutely terrible customer service.. and rubbish supporting eco system.. Apple have gone down hill I recent years in my opinion.. but they are still way ahead of Microsoft in customer service and ease of use.. just a shame they are way over priced these.. still worth it after my experience today.

My monitor was not registering My monitor was not registering. Called support 3 different times to have them direct me to a phone number that has an automated response that immediately says goodbye. Finally got someone to try to help me out. They said it would be a 1 time fee of $350! I continued to mess with the computer some more after refusing to pay $350 for driver repair. Eventually, through the settings I was able to get the monitor working with no help from support. Microsoft is a money hungry company that does not care about the people using their products. Please, can another company step up to replace this horrendous company.