Super bad support Such bad service cannot be found anywhere else. My credit card was suddenly charged for some kind of payment, for which there is no invoice or trace in the billing information of my Microsoft work account. Since there is no information about the billing, I can't make a request for a refund. I started looking for a connection with a live attendant. 2 times through long robot messages I finally got through to a live person who promised to forward me to the billing department. Both times I was left waiting for the billing employee for an hour. Music interspersed with annoying commercials. And I didn't get any more contact until I gave up myself. The third time the robot asked me for a phone number and again promised to direct me to somebody. This time, too, I could listen to irritating music for a whole hour, but not a living person. I see no way to get an apology and refund from Microsoft. As long as my work with clients requires a single Microsoft application (Teams, etc.), I am forced to hang on to Microsoft's leash for a bit, but I will delete the Microsoft account as soon as possible. I don't expect to get my money back from them. Thank God that I have been an Apple user and fan for more than ten years in personal and almost all work matters, because things work in Apple world without problems, and even if there are problems, I can still solve them.

Office 365 / Customer Service My personal Office 365 account reached the end of its term and as I have Office 365 through work, to save money, I thought I'd just log in through my work account. The apps continually bombard me with re-subscription requests despite uninstalling the apps and re-installing them through my work account. My work account is upgraded to be able to download the desktop apps. I tried to contact Microsoft and after spending an hour choosing every option through their automated service in order to speak to a human, I decided to book an appointment. I was informed that the appointment was on teams through my outlook and an invite would be sent. Surprise, surprise, no invite was sent. The company is a complete waste of space. It's annoying that we are forced to use Microsoft through work as there are much better applications out there that I would prefer to use. Shambles

Microsoft - when did a simple thing like updating an email address become so complex you need a PhD degree to do it? I have always been a fan of Microsoft, but something happened today that really upset me. My bank in South Africa now uses Microsoft Teams to verify bona fide clients overseas. As I am now retired, I have had no reason to use Teams until requested to do so today by my bank. When I first signed-up with Teams (a long time ago) I had a Gmail account. However, last year I closed this Google account and, after purchasing Microsoft 365, I opened an Outlook email address. When I tried to open Teams it sent a code to my defunct gmail address -- one I can no longer access – so I could not login into Teams. I have just spent two hours with their chat bots and phoning telephone numbers that do not work. As I am not well I found this exhausting – and am now extremely anxious as my bank -- quite urgently -- needs to talk to me over Team. Then a pop-up came onto my screen from someone claiming to be a Microsoft Technician who said he would fix my problem for one pound – this is a first for me – when did Microsoft become so averous? Worse still he asked me to sign-up for 36 pounds a month for any future queries I might have. This is all absurd and diabolical – and I certainly do not give my bank details to a stranger. I am now at a loss as what to do. How did Microsoft make the simple act of updating an email address become so complex that one needs a PhD to do it

Unfortunately I needed to use a windows… Unfortunately I needed to use a windows based computer to make life easy for a client.. as my Mac and OneDrive was having glitches.. So I bought a Surface pro 10 for bussiness.. Computer seems ok.. however setting up office 365 and one drive proved to be a nightmare.. I had a bussiness account.. but it didn’t acknowledge this when setting up and just wants me to upgrade the office 365.. nowhere did it ask me do I already have an existing account.. I called up customer service. Who get a engineer to call you.. but they either can’t here you talking or ring off before you have time to answer.. absolutely terrible customer service.. and rubbish supporting eco system.. Apple have gone down hill I recent years in my opinion.. but they are still way ahead of Microsoft in customer service and ease of use.. just a shame they are way over priced these.. still worth it after my experience today.

ABSOLUTELY HORRENDOUS ABSOLUTELY HORRENDOUS - IF YOU CAN AVOID BUYING THEIR PRODUCTS , AVOID BUYING THEM. I HAVE SPENT 6 HOURS ON THE PHONE TODAY , ONLINE ETC.... TRYING TO USE EVER AVENUE OF THEIR TECHNICAL SUPPORT TO DOWNLOAD MS TEAMS . AFTER SIX HOURS , IVE JUST GIVEN UP. JUST DON'T BUY THEIR PRODUCTS