Just like every other mega company Just like every other mega company, these guys have lost the plot. They auto renewed an M365 subscription despite knowing a payment card was inactive. Common sense would suggest not to try and take payment from a card that you know to be inactive. I have been very reasonable in asking for a pro rata refund for the remainder of the term this year (10 months) but was not given a straight reply - just endless regurgitated waffle. I am now stuck in a support chat being passed from one agent to another (that lacks any element of privacy/T&Cs links btw but they will still try and take your phone number for no reason) talking to people who just quote back to me the info I can already see in my account.

Office 365 / Customer Service My personal Office 365 account reached the end of its term and as I have Office 365 through work, to save money, I thought I'd just log in through my work account. The apps continually bombard me with re-subscription requests despite uninstalling the apps and re-installing them through my work account. My work account is upgraded to be able to download the desktop apps. I tried to contact Microsoft and after spending an hour choosing every option through their automated service in order to speak to a human, I decided to book an appointment. I was informed that the appointment was on teams through my outlook and an invite would be sent. Surprise, surprise, no invite was sent. The company is a complete waste of space. It's annoying that we are forced to use Microsoft through work as there are much better applications out there that I would prefer to use. Shambles

FIX YOUR f8C*KING UPDAT PROBLEM YOU… FIX YOUR f8C*KING UPDAT PROBLEM YOU TECHNICAL NOOBS THAT SEND THE UPDATES!!. Er zijn problemen bij de installatie van de updates, maar we proberen de installatie later opnieuw uit te voeren. Als u dit bericht dan weer ontvangt en meer informatie wilt zoeken via internet of ondersteuning wilt, komt het volgende wellicht van pas: (0x80070643) I HAVE TRIED EVERYTHING THERE IS AND STILL IT WONT INSTAL OR DOWNLOAD THE BLOODY MTHER UPDAT AND IFF I WANNA MAIL YOU TO SEND PICTURES OF THE PROBLEM YOU MUST GOOOOOOO TO THE END OF THE WORD PAKISTAN OR NIGERIA TO GET EVEN A TELEFONE HELP SURVES WELLLL KIS MY 88888 NO WONDER ALL THE FRAUDERS AND SCAMMER GET AWAY WITH EVERYTHING ON YOUR WATCH YOU BLOODY LET THEM

Unfortunately I needed to use a windows… Unfortunately I needed to use a windows based computer to make life easy for a client.. as my Mac and OneDrive was having glitches.. So I bought a Surface pro 10 for bussiness.. Computer seems ok.. however setting up office 365 and one drive proved to be a nightmare.. I had a bussiness account.. but it didn’t acknowledge this when setting up and just wants me to upgrade the office 365.. nowhere did it ask me do I already have an existing account.. I called up customer service. Who get a engineer to call you.. but they either can’t here you talking or ring off before you have time to answer.. absolutely terrible customer service.. and rubbish supporting eco system.. Apple have gone down hill I recent years in my opinion.. but they are still way ahead of Microsoft in customer service and ease of use.. just a shame they are way over priced these.. still worth it after my experience today.

My monitor was not registering My monitor was not registering. Called support 3 different times to have them direct me to a phone number that has an automated response that immediately says goodbye. Finally got someone to try to help me out. They said it would be a 1 time fee of $350! I continued to mess with the computer some more after refusing to pay $350 for driver repair. Eventually, through the settings I was able to get the monitor working with no help from support. Microsoft is a money hungry company that does not care about the people using their products. Please, can another company step up to replace this horrendous company.