WORST CUSTOMER SERVICE FOR SUCH A LARGE… WORST CUSTOMER SERVICE FOR SUCH A LARGE COMPANY. NO PROBLEM TAKING YOUR MONEY BUT WHEN YOU SERVICE FORGET IT. IT'S LIKE TO TALK TO PRESIDENT BIDEN (IMPOSSIBLE).

Buyer Beware! Buyer Beware! I had a legitimate claim for a refund...PayPal opened a claim with Microsoft which gave them a month to reply to request. However Microsoft to not refund after 16 days! I had been royally stiched up. PayPal as a gesture of Goodwill made me whole, this was because of UK trading laws. I wonder if Microsoft pulls this disingenuous trick often?

Microsoft - when did a simple thing like updating an email address become so complex you need a PhD degree to do it? I have always been a fan of Microsoft, but something happened today that really upset me. My bank in South Africa now uses Microsoft Teams to verify bona fide clients overseas. As I am now retired, I have had no reason to use Teams until requested to do so today by my bank. When I first signed-up with Teams (a long time ago) I had a Gmail account. However, last year I closed this Google account and, after purchasing Microsoft 365, I opened an Outlook email address. When I tried to open Teams it sent a code to my defunct gmail address -- one I can no longer access – so I could not login into Teams. I have just spent two hours with their chat bots and phoning telephone numbers that do not work. As I am not well I found this exhausting – and am now extremely anxious as my bank -- quite urgently -- needs to talk to me over Team. Then a pop-up came onto my screen from someone claiming to be a Microsoft Technician who said he would fix my problem for one pound – this is a first for me – when did Microsoft become so averous? Worse still he asked me to sign-up for 36 pounds a month for any future queries I might have. This is all absurd and diabolical – and I certainly do not give my bank details to a stranger. I am now at a loss as what to do. How did Microsoft make the simple act of updating an email address become so complex that one needs a PhD to do it

Super bad support Such bad service cannot be found anywhere else. My credit card was suddenly charged for some kind of payment, for which there is no invoice or trace in the billing information of my Microsoft work account. Since there is no information about the billing, I can't make a request for a refund. I started looking for a connection with a live attendant. 2 times through long robot messages I finally got through to a live person who promised to forward me to the billing department. Both times I was left waiting for the billing employee for an hour. Music interspersed with annoying commercials. And I didn't get any more contact until I gave up myself. The third time the robot asked me for a phone number and again promised to direct me to somebody. This time, too, I could listen to irritating music for a whole hour, but not a living person. I see no way to get an apology and refund from Microsoft. As long as my work with clients requires a single Microsoft application (Teams, etc.), I am forced to hang on to Microsoft's leash for a bit, but I will delete the Microsoft account as soon as possible. I don't expect to get my money back from them. Thank God that I have been an Apple user and fan for more than ten years in personal and almost all work matters, because things work in Apple world without problems, and even if there are problems, I can still solve them.

€50 credit disappeared on my account I redeemed a €50 Microsoft/Xbox gift card on my account. After a few days I wanted to buy something with it and I saw that the €50 credit had suddenly disappeared and was no longer on my account. Contacted Microsoft Support several times, but unfortunately without success. Case Number: 7035803107