Microsoft - when did a simple thing like updating an email address become so complex you need a PhD degree to do it? I have always been a fan of Microsoft, but something happened today that really upset me. My bank in South Africa now uses Microsoft Teams to verify bona fide clients overseas. As I am now retired, I have had no reason to use Teams until requested to do so today by my bank. When I first signed-up with Teams (a long time ago) I had a Gmail account. However, last year I closed this Google account and, after purchasing Microsoft 365, I opened an Outlook email address. When I tried to open Teams it sent a code to my defunct gmail address -- one I can no longer access – so I could not login into Teams. I have just spent two hours with their chat bots and phoning telephone numbers that do not work. As I am not well I found this exhausting – and am now extremely anxious as my bank -- quite urgently -- needs to talk to me over Team. Then a pop-up came onto my screen from someone claiming to be a Microsoft Technician who said he would fix my problem for one pound – this is a first for me – when did Microsoft become so averous? Worse still he asked me to sign-up for 36 pounds a month for any future queries I might have. This is all absurd and diabolical – and I certainly do not give my bank details to a stranger. I am now at a loss as what to do. How did Microsoft make the simple act of updating an email address become so complex that one needs a PhD to do it

Cancellation request ignored and it cost me I requested a Microsoft subscription be cancelled but my card was still charged. After many hours on the phone and promises of a refund, after 2 months of their stuff ups they refunded my money less 2 months subscription (again, 2 months of their stuff ups). It is impossible to communicate with this company. And they treat you like a nobody.

Worst customer support process I have… Worst customer support process I have experienced. Unacceptable for a company of this scale. So many hoops to jump through to try and speak to a human being.

€50 credit disappeared on my account I redeemed a €50 Microsoft/Xbox gift card on my account. After a few days I wanted to buy something with it and I saw that the €50 credit had suddenly disappeared and was no longer on my account. Contacted Microsoft Support several times, but unfortunately without success. Case Number: 7035803107

Just like every other mega company Just like every other mega company, these guys have lost the plot. They auto renewed an M365 subscription despite knowing a payment card was inactive. Common sense would suggest not to try and take payment from a card that you know to be inactive. I have been very reasonable in asking for a pro rata refund for the remainder of the term this year (10 months) but was not given a straight reply - just endless regurgitated waffle. I am now stuck in a support chat being passed from one agent to another (that lacks any element of privacy/T&Cs links btw but they will still try and take your phone number for no reason) talking to people who just quote back to me the info I can already see in my account.