Come and listen to my VERIZON nightmare I have been a Verizon Fios customer since 2012 - recently there has always been a problem with them, but this recent catastrophe TEARS it. I had NO internet service for three weeks - some representative enrolled me in AUTO PAY which I had requested starting on MAY 1 Yesterday, I nearly had a stroke when I saw they went in and debited my checking account $595 - which A) they had no right to do and B) I had several questions regarding my account, but getting through to Customer Service is IMPOSSIBLE. I am on SSI and now my checks are applied to a negative balance in my checking account. So Verizon got their money and I am SCREWED - horrible people, outrageous behavior, once this is resolve, ADIOS - they are TRULY the very worst! Folks, if you are considering them - please DON'T!

16 hrs of my life ill never get back. Get direct TV or satellite dish. I'm only giving 1 star because people were generally kind. My on demand was out. 4/21. Agent said trouble since Feb. I replaced everything, got an updated box. ( 4hrs this took)They sent a ticket a service person would come on 4/23 at 8am by 10 No.one came I called they sent a confirmation 1 would be there by 4. Called at 5 automated system said 630. Called 730 the dispatcher said No one coming ticket invalid. It's am internal issue.

Verizon support is unreliable at best Verizon support is unreliable at best. After a long wait on hold your chances of getting knowledgeable and competent support is 50/50. It seems that many of them are poorly trained and are just reading from a script or flow chart. They are incapable of resolving anything of nuance or complexity. When you realize the support agent you are speaking to is an automaton further engagement is futile so immediately ask to speak to another agent. The second tier of support can usually resolve most issues.

BUYER Beware!! BUYER Beware!!! Verizon will charge you for the entire month, even if you only have their service for 3 days!!! Then you will speak to two different people (1 Live and 1 thru chat) who will tell you that you can go to ANY company owned store to return the equipment only to get there and find out that's a lie. ONLY certain stores accept equipment back. So you might find your self spending hrs trying to do the right thing and return equipment. What a waste of time and gas. Verizon could not care less about their customers.

Must say I am not happy with the new gigabit service… Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.