My Fios TV My Fios TV service is regularly interrupted by pixelation and freezing. It also goes dead at random times and then reboots itself. I have had 4 technician visits and several phone sessions. The first technician came inside and didn't find anything wrong. A second changed the positioning of some wiring. A third replaced the box outside. The fourth replaced the splitter. We still have problems.

No internet/poor internet since I got… No internet/poor internet since I got it. It's cost me so much money and time. It's hurting my business. Customer service wasted 2.5 hours of my time tonight and wouldn't send out a tech. They "accidentally" hung up on me 3 times. Zero zero zero.

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.

Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Junk Had a service assistant come to my condo and told me your receiver inside has to be able to be viewed by their street light pole receiver and won’t work if their is any building in the way. What ?how inconvenient, absolute crock of sheet, nowhere in their description do they explain this or by calling the company number-they didn’t know this either. I wasted so much time before finding this out. Verizon internet is junk.