Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Their tech people on chats are very… Their tech people on chats are very stupid. I had problems with my landline captel phone. He kept trying to fix the tv captions! Blew out the internet twice. Said a tech can come for $99! We haven’t had service a month! Finally we got a woman on the phone who was reasonably smart. Captel operated on slower speed. We now have both. You need an american to help. Outsourcing does not work. Stop relying on chat so much!

I am giving one star to the nice… I am giving one star to the nice technician who set up my service. He was very professional ands pleasant. got the 1gig internet/wifi deal. Everything seemed ok until the technician left. I was on my laptop and the websites were opening very fast. It wasn’t until later that I started watching TV. I am not exaggerating when I say that the ancient Dial Up service would have been faster and given me better reception than this fabulous 1 gig mess. There was buffering, so much buffering, going on and then just outright freezing. I went to the Verizon website for troubleshooting tips and THEIR site FROZE. I got a dialogue box that came up and said that my service was too slow!!!! You think?! Lots of cursing and rebooting later, I just unhooked all the Verizon junk and hooked up my Optimum equipment again. Long story short and to add insult to injury, I was charged for an entire month having only TWO DAYS of service that I couldn’t even use!!! Of course, I called Verizon and the rep said, it doesn’t matter if you have one day or one month, you get charged for the entire bill. Never again, Verizon. NEVER AGAIN.

BUYER Beware!! BUYER Beware!!! Verizon will charge you for the entire month, even if you only have their service for 3 days!!! Then you will speak to two different people (1 Live and 1 thru chat) who will tell you that you can go to ANY company owned store to return the equipment only to get there and find out that's a lie. ONLY certain stores accept equipment back. So you might find your self spending hrs trying to do the right thing and return equipment. What a waste of time and gas. Verizon could not care less about their customers.

No internet/poor internet since I got… No internet/poor internet since I got it. It's cost me so much money and time. It's hurting my business. Customer service wasted 2.5 hours of my time tonight and wouldn't send out a tech. They "accidentally" hung up on me 3 times. Zero zero zero.