Unreliable Unreliable. We pay a lot of money to Verizon. I am tired of access to networks being withdrawn. The latest is the CW Network, no linger available after the season started. No access to News Nation. Lost connectivity on my computer. Cox never let me down. Direct TV had my channels. I never lost wifi on COX. FIOS was supposed to be the up and coming service to have, but has been a huge disappointment.

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.

No internet/poor internet since I got… No internet/poor internet since I got it. It's cost me so much money and time. It's hurting my business. Customer service wasted 2.5 hours of my time tonight and wouldn't send out a tech. They "accidentally" hung up on me 3 times. Zero zero zero.

Verizon support is unreliable at best Verizon support is unreliable at best. After a long wait on hold your chances of getting knowledgeable and competent support is 50/50. It seems that many of them are poorly trained and are just reading from a script or flow chart. They are incapable of resolving anything of nuance or complexity. When you realize the support agent you are speaking to is an automaton further engagement is futile so immediately ask to speak to another agent. The second tier of support can usually resolve most issues.

Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.