Come and listen to my VERIZON nightmare I have been a Verizon Fios customer since 2012 - recently there has always been a problem with them, but this recent catastrophe TEARS it. I had NO internet service for three weeks - some representative enrolled me in AUTO PAY which I had requested starting on MAY 1 Yesterday, I nearly had a stroke when I saw they went in and debited my checking account $595 - which A) they had no right to do and B) I had several questions regarding my account, but getting through to Customer Service is IMPOSSIBLE. I am on SSI and now my checks are applied to a negative balance in my checking account. So Verizon got their money and I am SCREWED - horrible people, outrageous behavior, once this is resolve, ADIOS - they are TRULY the very worst! Folks, if you are considering them - please DON'T!

Junk Had a service assistant come to my condo and told me your receiver inside has to be able to be viewed by their street light pole receiver and won’t work if their is any building in the way. What ?how inconvenient, absolute crock of sheet, nowhere in their description do they explain this or by calling the company number-they didn’t know this either. I wasted so much time before finding this out. Verizon internet is junk.

Their tech people on chats are very… Their tech people on chats are very stupid. I had problems with my landline captel phone. He kept trying to fix the tv captions! Blew out the internet twice. Said a tech can come for $99! We haven’t had service a month! Finally we got a woman on the phone who was reasonably smart. Captel operated on slower speed. We now have both. You need an american to help. Outsourcing does not work. Stop relying on chat so much!

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.

My Fios TV My Fios TV service is regularly interrupted by pixelation and freezing. It also goes dead at random times and then reboots itself. I have had 4 technician visits and several phone sessions. The first technician came inside and didn't find anything wrong. A second changed the positioning of some wiring. A third replaced the box outside. The fourth replaced the splitter. We still have problems.