Worst customer service and a dishonest… Worst customer service and a dishonest company that steals money without providing service. Installation scheduled over a month ago. Guy didn't show up OR contact me to let me know no one was coming. Now the next day they suspended installations because of the virus, but that wasn't the policy on my scheduled dats. Now they're still charging me the bundle price when they are only providing internet and I've talked to 12 people so far. Different story every time and I've caught 4 people in lies. Total scam.

Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.

No internet/poor internet since I got… No internet/poor internet since I got it. It's cost me so much money and time. It's hurting my business. Customer service wasted 2.5 hours of my time tonight and wouldn't send out a tech. They "accidentally" hung up on me 3 times. Zero zero zero.

Must say I am not happy with the new gigabit service… Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.