Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Verizon support is unreliable at best Verizon support is unreliable at best. After a long wait on hold your chances of getting knowledgeable and competent support is 50/50. It seems that many of them are poorly trained and are just reading from a script or flow chart. They are incapable of resolving anything of nuance or complexity. When you realize the support agent you are speaking to is an automaton further engagement is futile so immediately ask to speak to another agent. The second tier of support can usually resolve most issues.

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.

NONESSENTIAL IS STILL NONESSENTIAL! BEWARE STAY AWAY FROM THESE FOOLS! THEY HAVE ABSOLUTELY NO CONCEPT OF LOYALTY YET WANT TO BRAG ABOUT YOU BEING LOYAL TO THEM, LOL! DO YOURSELF A FAVOR AVOID THE NONESSENTIAL. DON'T EVEN GET A TELEVISION, TABLET, CELLPHONE, ETC., YOUR PRECIOUS HUMAN EXISTENCE IS MORE IMPORTANT! GO VEGAN! www plantbasedtreat org

Must say I am not happy with the new gigabit service… Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.