I am giving one star to the nice… I am giving one star to the nice technician who set up my service. He was very professional ands pleasant. got the 1gig internet/wifi deal. Everything seemed ok until the technician left. I was on my laptop and the websites were opening very fast. It wasn’t until later that I started watching TV. I am not exaggerating when I say that the ancient Dial Up service would have been faster and given me better reception than this fabulous 1 gig mess. There was buffering, so much buffering, going on and then just outright freezing. I went to the Verizon website for troubleshooting tips and THEIR site FROZE. I got a dialogue box that came up and said that my service was too slow!!!! You think?! Lots of cursing and rebooting later, I just unhooked all the Verizon junk and hooked up my Optimum equipment again. Long story short and to add insult to injury, I was charged for an entire month having only TWO DAYS of service that I couldn’t even use!!! Of course, I called Verizon and the rep said, it doesn’t matter if you have one day or one month, you get charged for the entire bill. Never again, Verizon. NEVER AGAIN.

16 hrs of my life ill never get back. Get direct TV or satellite dish. I'm only giving 1 star because people were generally kind. My on demand was out. 4/21. Agent said trouble since Feb. I replaced everything, got an updated box. ( 4hrs this took)They sent a ticket a service person would come on 4/23 at 8am by 10 No.one came I called they sent a confirmation 1 would be there by 4. Called at 5 automated system said 630. Called 730 the dispatcher said No one coming ticket invalid. It's am internal issue.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

My Fios TV My Fios TV service is regularly interrupted by pixelation and freezing. It also goes dead at random times and then reboots itself. I have had 4 technician visits and several phone sessions. The first technician came inside and didn't find anything wrong. A second changed the positioning of some wiring. A third replaced the box outside. The fourth replaced the splitter. We still have problems.