Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.

BUYER Beware!! BUYER Beware!!! Verizon will charge you for the entire month, even if you only have their service for 3 days!!! Then you will speak to two different people (1 Live and 1 thru chat) who will tell you that you can go to ANY company owned store to return the equipment only to get there and find out that's a lie. ONLY certain stores accept equipment back. So you might find your self spending hrs trying to do the right thing and return equipment. What a waste of time and gas. Verizon could not care less about their customers.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Must say I am not happy with the new gigabit service… Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.