Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Their tech people on chats are very… Their tech people on chats are very stupid. I had problems with my landline captel phone. He kept trying to fix the tv captions! Blew out the internet twice. Said a tech can come for $99! We haven’t had service a month! Finally we got a woman on the phone who was reasonably smart. Captel operated on slower speed. We now have both. You need an american to help. Outsourcing does not work. Stop relying on chat so much!

worst company I already had to replace two routers they provided costing me thousands in lost business. They refused to give any compensation. They also promised to notify my old provider that I was switching over, and simply did not, also costing me money. Their customer service passes the buck. I do not like this company.

Unreliable Unreliable. We pay a lot of money to Verizon. I am tired of access to networks being withdrawn. The latest is the CW Network, no linger available after the season started. No access to News Nation. Lost connectivity on my computer. Cox never let me down. Direct TV had my channels. I never lost wifi on COX. FIOS was supposed to be the up and coming service to have, but has been a huge disappointment.

Verizon FiOS is one of the worst apps… Verizon FiOS is one of the worst apps I’ve ever seen if you even dare use the rewind or fast forward button it completely shut down the whole process of youse and then you have to get out and get in five different times for it to finally work again what is the point!!!! I thought since they updated the app I would try it again and of course it’s still horrible! It is unbelievable how bad their app is to watch your DVR stuff in this day and age of technology.!!!!