Verizon FiOS is one of the worst apps… Verizon FiOS is one of the worst apps I’ve ever seen if you even dare use the rewind or fast forward button it completely shut down the whole process of youse and then you have to get out and get in five different times for it to finally work again what is the point!!!! I thought since they updated the app I would try it again and of course it’s still horrible! It is unbelievable how bad their app is to watch your DVR stuff in this day and age of technology.!!!!

worst company I already had to replace two routers they provided costing me thousands in lost business. They refused to give any compensation. They also promised to notify my old provider that I was switching over, and simply did not, also costing me money. Their customer service passes the buck. I do not like this company.

BUYER Beware!! BUYER Beware!!! Verizon will charge you for the entire month, even if you only have their service for 3 days!!! Then you will speak to two different people (1 Live and 1 thru chat) who will tell you that you can go to ANY company owned store to return the equipment only to get there and find out that's a lie. ONLY certain stores accept equipment back. So you might find your self spending hrs trying to do the right thing and return equipment. What a waste of time and gas. Verizon could not care less about their customers.

Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Avoid if possible: not a good experience Like many others who have commented here, we had an outage that lasted Thursday night all the way to Monday morning. I was on the phone two different times, I probably spent 10 hours total trying to figure out what the problem was, in the end it was a data center problem, and they just couldn't give me any answers at all. Also, we've been waiting almost a whole year for their service people to come in and bury the line. I just can't in good conscience recommend them to anyone, for any reason at all.