Don't trust Verizon FiOS… I have been canceling my Verizon FiOS account every month since my house was on market on September, 2023. I sold my Springfield, VA home on November, 2023. I returned their equipment. I still receive bills every month. I don't know what to do. Don't trust Verizon FiOS anymore because they give you false cancelation confirmation and they will keep charging you for something you don't use anymore.

worst company I already had to replace two routers they provided costing me thousands in lost business. They refused to give any compensation. They also promised to notify my old provider that I was switching over, and simply did not, also costing me money. Their customer service passes the buck. I do not like this company.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.

Verizon FiOS is one of the worst apps… Verizon FiOS is one of the worst apps I’ve ever seen if you even dare use the rewind or fast forward button it completely shut down the whole process of youse and then you have to get out and get in five different times for it to finally work again what is the point!!!! I thought since they updated the app I would try it again and of course it’s still horrible! It is unbelievable how bad their app is to watch your DVR stuff in this day and age of technology.!!!!