Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

Unreliable Unreliable. We pay a lot of money to Verizon. I am tired of access to networks being withdrawn. The latest is the CW Network, no linger available after the season started. No access to News Nation. Lost connectivity on my computer. Cox never let me down. Direct TV had my channels. I never lost wifi on COX. FIOS was supposed to be the up and coming service to have, but has been a huge disappointment.

Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Junk Had a service assistant come to my condo and told me your receiver inside has to be able to be viewed by their street light pole receiver and won’t work if their is any building in the way. What ?how inconvenient, absolute crock of sheet, nowhere in their description do they explain this or by calling the company number-they didn’t know this either. I wasted so much time before finding this out. Verizon internet is junk.