Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Missed appointment I scheduled an appointment last Monday for service installation today. The install was to occur from 1-3. Beginning at 3:30 I started calling to find out when technician would arrive. I made 2 later calls each time being told they just communicated with installer and I was next for installation. Needless to say I waited till 8pm and no technician. When i called the toll free number I was told they couldn't reach anyone in Dallas office because it was after hours and he was located in Califirnia. They were not even able to reschedule me for the next day. Claiming earliest appointment was next week. So,I wait around all day. Frontier never bothers to call to say running late. Can't reschedule until next week. Unacceptable, I can honestly say I've never been treated so miserably and with no follow up. Stay away from this company and search elsewhere for tv and Internet service. Dissatisfied in Flower Mound, TX area.

If I had money to hire a lawyer I would sue this company Shame on you for taking my 89 year old mothers money and overcharging her for programs she did not order for a grand total of $1,300 dollars for three months of your lousy service. She had to pay a fee of $200.00 just to cancel her account with you. Shame on you for not having an ounce of compassion for a elderly lady on a fixed income. You clearly took advantage of my mother and if I had the money & time I would sue your crooked company.

I'm forced to use my iPhone as a hotspot. . . to write this review, which should tell you all you need to know about Frontier internet service. It's a complete joke. I am frequently unable to connect much of the day. When I do have a connection, speeds are super slow. I can take an hour to send an email with a 10 MB attachment because upload speeds are so slow. Customer service is friendly, but a joke. We have had line repair people sent to our home more times than I can count, without any successful resolution to our issues. The nanosecond that I have another internet provider option, I will be switching and canceling phone service.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code