Actual upload and down load speed no where near 6 MBS I have Frontier Broadband Max internet at my home. Due to poor service, my son recommend performing internet speed tests. Using the app provided by Frontier on their web site, I found I am paying for up to 6 MBPS and at best get 1.5 MBPS upload during off peak hours with high data latency from ranging 50 ms to 250 ms. We are not happy and my neighbors all say they get the same poor service. And don't even think about having more than one device connected at a time.

This is the worst company ever! We moved to a new house and scheduled Frontier to install internet at our new location. They scheduled us 2 weeks out and gave us a window of 8am-5pm that they would arrive. I took off work to wait for them. After waiting all day- the technician shared that they had the wrong order and couldn’t do the job. After talking to a manager I was guaranteed that he would come back the following day at 8am to fix the problem. At 8am the technician texted saying he was still waiting for the order and would be over soon. Soon turned into all day- until finally the technician stopped responding altogether and never showed at all. This company does not care about their customers and shouldn’t have anyone’s business.

They do bait and switch on a … They do bait and switch on bundles.Just wait until you get the first bill. Watch out for in state long distance calls because certain area codes like 754 are not included in Florida.The have a manual that they get that info from and can't share it when you ask to see. And if you call to complain instead of fixing the problem they will try to sell you another service. Check out ConsumerAffairs and the BBB.The Attorney General in Florida and other states should investigate this company. A congressional hearing should be held.

Missed appointment I scheduled an appointment last Monday for service installation today. The install was to occur from 1-3. Beginning at 3:30 I started calling to find out when technician would arrive. I made 2 later calls each time being told they just communicated with installer and I was next for installation. Needless to say I waited till 8pm and no technician. When i called the toll free number I was told they couldn't reach anyone in Dallas office because it was after hours and he was located in Califirnia. They were not even able to reschedule me for the next day. Claiming earliest appointment was next week. So,I wait around all day. Frontier never bothers to call to say running late. Can't reschedule until next week. Unacceptable, I can honestly say I've never been treated so miserably and with no follow up. Stay away from this company and search elsewhere for tv and Internet service. Dissatisfied in Flower Mound, TX area.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code