Terrible Company Cable is garbage, internet cuts out, and landline stops working randomly. Every single worker I talk to obviously does not care and doesn't want to help. Don't buy just because they're the cheapest option. Don't waste your money. Spend the extra dollar to get better service.

Thee worst this company are crooks I am paying 83 dollars for 50/50 internet that was claimed to be 59.99, what a joke of a company. I've been fighting with this company since march of 2016. Every month I make a call about something wrong with my bill. Well we are done we are going to be looking elsewhere. I urge people do not become a customer with frontier you will regret it.

This was bad, really, really bad… Had a very horrible customer service experience trying to cancel. 1-hour long chat because once I said I would not consider staying, they made the process really, really long. Asked for their PIN, made it sound like they were processing the order, then 10 minutes later asked for my passcode. When I told them I had already lost the chat by trying to browse their site to find numbers they told me to use another device. The more I expressed my frustration, the more questions the rep asked. I truly had the impression he was "playing games" because the messages were so trite and stupid. I highly UNRECCOMMEND them.

Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.

Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX