Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Very helpful The woman who i spoke to about beginning service was very helpful. She made the process as quick as possible but was very personable and had a wonderful attitude. Any hiccups we had were due to the system because of previous tennants having service before we moved in..nothing that could be helps. She was very helpful in this and made the phone fairly enjoyable unlike many services u may call.

Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.

Terrible customer service Terrible customer service, had been in the phone with 3 different agents because they did NOTHING correctly. Never give you enough info as to what is going on with your account and are too lazy to figure out how to help. Extremely frustrated and thought I would send in a review. All three agents except my last one gave me a ticket number and info as to what’s going on with my account.