Actual upload and down load speed no where near 6 MBS I have Frontier Broadband Max internet at my home. Due to poor service, my son recommend performing internet speed tests. Using the app provided by Frontier on their web site, I found I am paying for up to 6 MBPS and at best get 1.5 MBPS upload during off peak hours with high data latency from ranging 50 ms to 250 ms. We are not happy and my neighbors all say they get the same poor service. And don't even think about having more than one device connected at a time.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

Very helpful The woman who i spoke to about beginning service was very helpful. She made the process as quick as possible but was very personable and had a wonderful attitude. Any hiccups we had were due to the system because of previous tennants having service before we moved in..nothing that could be helps. She was very helpful in this and made the phone fairly enjoyable unlike many services u may call.

Terrible customer service Terrible customer service, had been in the phone with 3 different agents because they did NOTHING correctly. Never give you enough info as to what is going on with your account and are too lazy to figure out how to help. Extremely frustrated and thought I would send in a review. All three agents except my last one gave me a ticket number and info as to what’s going on with my account.

Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.