Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

DO NOT USE THIS COMPANY UNLESS YOU HAVE… DO NOT USE THIS COMPANY UNLESS YOU HAVE ABSOLUTELY NO OTHER INTERNET OPTIONS. Worst customer service ever. They price out $10 more than spectrum a month on the same service under their best promotion and, god forbid, you have to actually need them for something.. I cancelled my service and these thieves turned off my internet 2 days before my billing period ended. Totally pissed off. I would never recommend it to anyone.

They do bait and switch on a … They do bait and switch on bundles.Just wait until you get the first bill. Watch out for in state long distance calls because certain area codes like 754 are not included in Florida.The have a manual that they get that info from and can't share it when you ask to see. And if you call to complain instead of fixing the problem they will try to sell you another service. Check out ConsumerAffairs and the BBB.The Attorney General in Florida and other states should investigate this company. A congressional hearing should be held.

Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX