Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.

Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Terrible customer service Terrible customer service, had been in the phone with 3 different agents because they did NOTHING correctly. Never give you enough info as to what is going on with your account and are too lazy to figure out how to help. Extremely frustrated and thought I would send in a review. All three agents except my last one gave me a ticket number and info as to what’s going on with my account.

Missed appointment I scheduled an appointment last Monday for service installation today. The install was to occur from 1-3. Beginning at 3:30 I started calling to find out when technician would arrive. I made 2 later calls each time being told they just communicated with installer and I was next for installation. Needless to say I waited till 8pm and no technician. When i called the toll free number I was told they couldn't reach anyone in Dallas office because it was after hours and he was located in Califirnia. They were not even able to reschedule me for the next day. Claiming earliest appointment was next week. So,I wait around all day. Frontier never bothers to call to say running late. Can't reschedule until next week. Unacceptable, I can honestly say I've never been treated so miserably and with no follow up. Stay away from this company and search elsewhere for tv and Internet service. Dissatisfied in Flower Mound, TX area.

Frontier should rename itself to WeDontCare So tired of being taken by companies like Frontier. The short and quick is everything about this company from the landline telephone, internet, and on to customer care deserves a 0.5 star at best. Long hold times on both voice and chat help. During a recent chat help, I was told they couldn't help me with my issue because there was an "outage in my area" and dropped the chat session before I could tell them mine was up buy slow and I had another issue to discuss. Frontier does not deserve any new customers. I recommend avoiding Frontier at all costs. Slowest and most unreliable internet speeds available after checking around. The pricing is high for the services offered. I will be looking to move to another provider soon.