This internet is absolute garbage If you want nothing to do with good internet or playing games, and would rather have no internet at all, Frontier is for you (: This internet is incredibly terrible, it randomly disconnects and if you load a page up on your phone and computer, it is slower than a snail. I spend most of the days mad because i just want to play a game and i cant without lagging all over the place, this is the new dial up internet. Either fix it or this will die out. I would honestly rather have no internet at all so i wouldn't be this mad all the time. This is the worst internet I have ever experienced. How do you make it this horrible?

Terrible customer service Terrible customer service, had been in the phone with 3 different agents because they did NOTHING correctly. Never give you enough info as to what is going on with your account and are too lazy to figure out how to help. Extremely frustrated and thought I would send in a review. All three agents except my last one gave me a ticket number and info as to what’s going on with my account.

Frontier should rename itself to WeDontCare So tired of being taken by companies like Frontier. The short and quick is everything about this company from the landline telephone, internet, and on to customer care deserves a 0.5 star at best. Long hold times on both voice and chat help. During a recent chat help, I was told they couldn't help me with my issue because there was an "outage in my area" and dropped the chat session before I could tell them mine was up buy slow and I had another issue to discuss. Frontier does not deserve any new customers. I recommend avoiding Frontier at all costs. Slowest and most unreliable internet speeds available after checking around. The pricing is high for the services offered. I will be looking to move to another provider soon.

Very helpful The woman who i spoke to about beginning service was very helpful. She made the process as quick as possible but was very personable and had a wonderful attitude. Any hiccups we had were due to the system because of previous tennants having service before we moved in..nothing that could be helps. She was very helpful in this and made the phone fairly enjoyable unlike many services u may call.

Missed appointment I scheduled an appointment last Monday for service installation today. The install was to occur from 1-3. Beginning at 3:30 I started calling to find out when technician would arrive. I made 2 later calls each time being told they just communicated with installer and I was next for installation. Needless to say I waited till 8pm and no technician. When i called the toll free number I was told they couldn't reach anyone in Dallas office because it was after hours and he was located in Califirnia. They were not even able to reschedule me for the next day. Claiming earliest appointment was next week. So,I wait around all day. Frontier never bothers to call to say running late. Can't reschedule until next week. Unacceptable, I can honestly say I've never been treated so miserably and with no follow up. Stay away from this company and search elsewhere for tv and Internet service. Dissatisfied in Flower Mound, TX area.