Missed appointment I scheduled an appointment last Monday for service installation today. The install was to occur from 1-3. Beginning at 3:30 I started calling to find out when technician would arrive. I made 2 later calls each time being told they just communicated with installer and I was next for installation. Needless to say I waited till 8pm and no technician. When i called the toll free number I was told they couldn't reach anyone in Dallas office because it was after hours and he was located in Califirnia. They were not even able to reschedule me for the next day. Claiming earliest appointment was next week. So,I wait around all day. Frontier never bothers to call to say running late. Can't reschedule until next week. Unacceptable, I can honestly say I've never been treated so miserably and with no follow up. Stay away from this company and search elsewhere for tv and Internet service. Dissatisfied in Flower Mound, TX area.

If I had money to hire a lawyer I would sue this company Shame on you for taking my 89 year old mothers money and overcharging her for programs she did not order for a grand total of $1,300 dollars for three months of your lousy service. She had to pay a fee of $200.00 just to cancel her account with you. Shame on you for not having an ounce of compassion for a elderly lady on a fixed income. You clearly took advantage of my mother and if I had the money & time I would sue your crooked company.

Actual upload and down load speed no where near 6 MBS I have Frontier Broadband Max internet at my home. Due to poor service, my son recommend performing internet speed tests. Using the app provided by Frontier on their web site, I found I am paying for up to 6 MBPS and at best get 1.5 MBPS upload during off peak hours with high data latency from ranging 50 ms to 250 ms. We are not happy and my neighbors all say they get the same poor service. And don't even think about having more than one device connected at a time.

Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.