I pay for a higher speed dsl through … I pay for a higher speed dsl through frontier and most days we can't even watch a streaming movie without being disconnected............I haven't been disconnect this many time since I used to have commonwealth telephone before frontier bought them.........buyer beware if you have any other option besides Frontier please jump on it !

This is the worst company ever! We moved to a new house and scheduled Frontier to install internet at our new location. They scheduled us 2 weeks out and gave us a window of 8am-5pm that they would arrive. I took off work to wait for them. After waiting all day- the technician shared that they had the wrong order and couldn’t do the job. After talking to a manager I was guaranteed that he would come back the following day at 8am to fix the problem. At 8am the technician texted saying he was still waiting for the order and would be over soon. Soon turned into all day- until finally the technician stopped responding altogether and never showed at all. This company does not care about their customers and shouldn’t have anyone’s business.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

Do not trust frontier Do not trust frontier. I've been with them for years and had to switch companies because of lagging and my Internet getting cut off a lot by the same accident that continues to happen. I called 3 times to cancel last month and the guy I talked to literally wouldn't let me just cancel. Said he would give me a free month to make sure I didn't want to stay and to wait and cancel after the free month was up and when I tried again cause I knew in my gut it was too good to be true cause nothing is free anymore and turns out it was. He also kept trying to put me on vacation mode instead ( which also charges a one time $ 40 fee plus monthly fees for equipment and other things) or offered to lower my bill to stay with them but I couldn't cause that still wouldn't help with the service issues. My cancellation bill is almost 100$. I have no late fees,no contract, returned equipment and everything. I never have gave them any problems but they can't help me out on one bill after 6 or 7 years of me being with them. When I call , all the representatives don't make any sense as to where these charges are coming from. They just talk fast and keep repeating themselves and all they want is a good review after phone call and to act like they helped with issue knowing good well they haven't.Also he gave me a day to cancel that was on a Sat. Well guess what, frontier isn't open anymore on weekends whether you need help with your Internet or not you have to wait til Monday to even speak to anyone for any reason. Now I'm being charged since it's already too late according to them but yet I asked many times to make sure I wasn't going to be charged and yet here I am after trying to cancel the day he told me and the other times I tried. I'm so tired of these companies being so greedy and not being loyal to loyal customers. I don't recommend them for good Internet or for good customer service. They know good and well it just takes a click of button to cut the bill down or make it whatever they want, but they refuse to make it make sense or help in any way. I wouldn't of had to leave if they would update areas (my area) and fix the problems that causing people to not have a normal running internet. I just wouldn't go with them if you have better options out there. I'm very disappointed with them and how I've been treated. Last time I called the lady I spoke with said to wait and see what my final bill in 2 or 3 months is what it takes after cancellation? I've already got the cancellation bill so why would I have to wait 2 or 3 months to see what my last bill will be and pay it then? Did that help me with reducing the bill or knowing where they get that amount at ? No, I'll owe the same amount it says now more than likely.Wish I could just be treated with actual help with my issue. I planned on coming back to them if needed or my other service doesn't work out but after all this frustration I don't think I will unless it's my very last option. As long as you do what they want you'll have no issues but if you need help or they have to do something you want , I highly doubt you'll be able to get help. 🧐

Frontier should rename itself to WeDontCare So tired of being taken by companies like Frontier. The short and quick is everything about this company from the landline telephone, internet, and on to customer care deserves a 0.5 star at best. Long hold times on both voice and chat help. During a recent chat help, I was told they couldn't help me with my issue because there was an "outage in my area" and dropped the chat session before I could tell them mine was up buy slow and I had another issue to discuss. Frontier does not deserve any new customers. I recommend avoiding Frontier at all costs. Slowest and most unreliable internet speeds available after checking around. The pricing is high for the services offered. I will be looking to move to another provider soon.