Truly the worst customer service I have… Truly the worst customer service I have ever come across. After scheduling a zoom with Mowmita a customer service person at Box, not only did this person fail to show up to the zoom, not give any notice whatsoever of not being able to make it - when this person finally resurfaced and got in touch, the excuse given was a joke. Claiming a very bad cold they said they had to decline the zoom - declining means notifying someone and this person did not even bother to do that. Then when I responded and said sorry to hear that but it would have been nice to have been told rather than sit on a zoom waiting - this person never even responded, didn't try to re-arrange, and now 6 days later I have heard nothing. This level of emotional and professional immaturity is shocking. time to find another company as clearly Box does not care at all about their customers. just look at all the negative ratings they get and they still cannot show up in a simple and courteous manner with customers. Pathetic, disrespectful and unprofessional.

Terribly unintuitive interface Terribly unintuitive interface, causing constant delays every single time you need to share files. Default permissions always point to 'people from my company only' without any option to change the default settings. Unsurprisingly the 'feedback' link goes to a complicated webpage with help topics (and no option to leave feedback without login in). This confirms the company is not looking to receive feedback or to improve the app. It is unbelievable that we still cant figure out a simple web based file exchange system. FTP was great

Avoid this company Avoid this company. I have used them for a year and kept my clinical casenotes on for loads of clients. Now I want to migrate my data and leave but there is no way to do this. Their advice is for me to print off each individual client contact (separately, as in 1 page for every weekly contact, for every client), then scan and save them myself. I am probably breaking all kinds of rules of data storing and dating. I have to date and sign my notes to keep to casenotes standards. Shocking. They need closing down.

TERRIBLE TERRIBLE! They changed my password FOR ME and then refuse to send me the email necessary to get back into MY OWN ACCOUNT. I've filed tickets with their "customer service" and they too go unanswered. Thank God I didn't store any valuable data with these inept thieves.

Box Cancellation Impossible Box terms and contract are designed to collect money without providing a service. Their cancellation process is not clear, or available and it requires you to login to their online portal and is not available on their app so BE WARNED. Auto renewal of a service is only good when the service is actually provided. Their customer service team are not providing a service nor are they empowered to do the right thing. I will never use their product again. Other cloud service storage companies have a unique opportunity to demonstrate the right way of doing things!