Absolutely horrendous customer service Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.

I signed up for a 1 year agreement that… I signed up for a 1 year agreement that included secure file transfer and esignature. I could never get the esignature to work and the customer support couldn't help me. I informed them that I wouldn't be continuing after my subscription ended and they autorenewed me anyway and now are telling me they won't refund me the money. They truly don't care about their customers. I would stay clear of Box.

What an atrocious organisation to deal… What an atrocious organisation to deal with!! I have an open ticket with this incredibly incompetent organisation that has been going on for months. Each time I receive a request for information that has been given in the previous ticket and no apology, no acknowledgment is ever given that they’ve even bothered to read the previous email. I’ve asked for it to be lodged as a complaint and been ignored and still asked for ‘what’s the company name you want on the account’.. incredible.. I would NEVER use this organisation with my public employer and more fool these incompetent people that they can’t be bothered to exercise a little brainpower, actually do they have any to utilise? If so I have yet to see the exist of any. This organisation obviously fleeces individuals who are looking to increase storage and then can only pay for a business license and pay for 3 users (knowing they’ll only ever use 1). An atrocious business that should never ever be underestimated in its quest to employ the most incompetent people and run as badly as possible. Update: I asked them to not upgrade until the issues had been resolved and found myself sent an invoice, the next day (email sent overnight) I get an email invoice .. I ask for it to be cancelled until resolution and guess what.. more emails back and forth and still no cancellation. Someone named Racquel (a supervisor no less) who assures me ‘everything’ will be dealt with but still can’t seem to read my email to say remove my account from the upgrade .. the sheer lack of accountability and competence is astonishing.. Stay well clear.

3 users mandatory I used Box.com for over two years… until recently. It’s a scam if you want more stargaze than the free, 10mb. When o went to price membership it stated an acceptable amount but when I went to checkout it stated over $21 a month for 3 users ? Um, I’m one user… no option for that. Zero. Their excuse is that they only allow 3 no less. Um ok, back to Dropbox because this company scams you into buying a plan that has a mandatory 3 user cost. Sorry that’s unethical and it makes zero sense for all self employed and freelance people out there. Who comes up with these ridiculous business practices? Seriously don’t waste your money.

Big mistake..We have used them for many years We have used them for years. They sent their own compliance officer after our firm for a FINRA problem. Which would be very serious if it applied to our firm. Our business has nothing to do with that industry of stocks bond etc. We are just a small family independent Health Insurance agency that does not and has never had to deal with that particular federal guideline. Sadly will will have to deal with their poor management situation. Close our account and go to another cloud service. What a hassle! Buyer beware...