TERRIBLE TERRIBLE! They changed my password FOR ME and then refuse to send me the email necessary to get back into MY OWN ACCOUNT. I've filed tickets with their "customer service" and they too go unanswered. Thank God I didn't store any valuable data with these inept thieves.

Terribly unintuitive interface Terribly unintuitive interface, causing constant delays every single time you need to share files. Default permissions always point to 'people from my company only' without any option to change the default settings. Unsurprisingly the 'feedback' link goes to a complicated webpage with help topics (and no option to leave feedback without login in). This confirms the company is not looking to receive feedback or to improve the app. It is unbelievable that we still cant figure out a simple web based file exchange system. FTP was great

Absolute scammers Absolute scammers, used their system once in 12 months. Then without any prior notification they take $990 from my credit card. I contact them within 3 days of this and they advise they can’t refund or cancel a subscription midterm, although it’s only been 3 days since the renewal. Absolute wa-kers

Another completely terrible experience… Another completely terrible experience with Box is unfolding today. We are a 15 user customer and are locked out. Sales team do not give a monkey's, billing and support team do not take phone calls from PAYING customers. I am surprised that these guys are still in business - their systems are setup with the sole purpose of annoying their customer base

We feel scammed Had contact with support before subscribing to enterprise-plan. Was guaranteed that data migration would be no problem. After subscribing one week in the (rather slow) migration process box.com writes an email and threatens to block the account because of breaking Fair-Use-Policy. We feel scammed and cancelled immediately our account. Cannot recommend for business at all.