BOX IS A SCAM Went for "free trial" on April 3, 2024. When the Box app failed to open a file, I immediately canceled. Less than 14 days later, Box took $540.00 out of my banking account. DON'T GIVE THEM ANY OF YOUR CREDIT OR DEBIT CARD INFO. BOX will screw you, you can't call anyone at Box by phone and speak to a real person.

Subscription issue resolved swiftly and professionally We have been Box.com customers for many years. The experience has always been first class. Unfortunately we missed an email reminding us of our annual renewal and didn't cancel some seats before renewal date. We notified Box after the annual charge had been taken and our issue was dealt with by Ronmary Saniel. The service we received from Ronmary was excellent, they were professional and courteous. They swiftly raised the matter with the subscriptions team and our issue was resolved. We remain very pleased with the whole Box.com experience.

Box Cancellation Impossible Box terms and contract are designed to collect money without providing a service. Their cancellation process is not clear, or available and it requires you to login to their online portal and is not available on their app so BE WARNED. Auto renewal of a service is only good when the service is actually provided. Their customer service team are not providing a service nor are they empowered to do the right thing. I will never use their product again. Other cloud service storage companies have a unique opportunity to demonstrate the right way of doing things!

3 users mandatory I used Box.com for over two years… until recently. It’s a scam if you want more stargaze than the free, 10mb. When o went to price membership it stated an acceptable amount but when I went to checkout it stated over $21 a month for 3 users ? Um, I’m one user… no option for that. Zero. Their excuse is that they only allow 3 no less. Um ok, back to Dropbox because this company scams you into buying a plan that has a mandatory 3 user cost. Sorry that’s unethical and it makes zero sense for all self employed and freelance people out there. Who comes up with these ridiculous business practices? Seriously don’t waste your money.

What an atrocious organisation to deal… What an atrocious organisation to deal with!! I have an open ticket with this incredibly incompetent organisation that has been going on for months. Each time I receive a request for information that has been given in the previous ticket and no apology, no acknowledgment is ever given that they’ve even bothered to read the previous email. I’ve asked for it to be lodged as a complaint and been ignored and still asked for ‘what’s the company name you want on the account’.. incredible.. I would NEVER use this organisation with my public employer and more fool these incompetent people that they can’t be bothered to exercise a little brainpower, actually do they have any to utilise? If so I have yet to see the exist of any. This organisation obviously fleeces individuals who are looking to increase storage and then can only pay for a business license and pay for 3 users (knowing they’ll only ever use 1). An atrocious business that should never ever be underestimated in its quest to employ the most incompetent people and run as badly as possible. Update: I asked them to not upgrade until the issues had been resolved and found myself sent an invoice, the next day (email sent overnight) I get an email invoice .. I ask for it to be cancelled until resolution and guess what.. more emails back and forth and still no cancellation. Someone named Racquel (a supervisor no less) who assures me ‘everything’ will be dealt with but still can’t seem to read my email to say remove my account from the upgrade .. the sheer lack of accountability and competence is astonishing.. Stay well clear.