TERRIBLE TERRIBLE! They changed my password FOR ME and then refuse to send me the email necessary to get back into MY OWN ACCOUNT. I've filed tickets with their "customer service" and they too go unanswered. Thank God I didn't store any valuable data with these inept thieves.

WORST COMPANY EVER WORST COMPANY EVER: after the trial period where they allowed me to upload as much data as I wanted, and after I spent over a month uploading the rest of my data, they LOCKED ALL ACCESS (upload AND DOWNLOAD) and are literally holding my data for ransom to force me to cancel. Do not waste your time and money with them!

Another completely terrible experience… Another completely terrible experience with Box is unfolding today. We are a 15 user customer and are locked out. Sales team do not give a monkey's, billing and support team do not take phone calls from PAYING customers. I am surprised that these guys are still in business - their systems are setup with the sole purpose of annoying their customer base

Refund Box on case review has issued a full refund for which we are extremely grateful. Buyer beware. The product is not suitable for smaller companies as no single user subscription is available. When signing up it is advertised as a monthly payment but before you know it you have paid for the full year in advance which in our case was €468

Customer Failure At renewal, we sought to reduce the number of users by 3. We got the run around on how to do that. As a result we provided notice of the reduction 29 days before renewal. The "Customer Success" agent refused to accommodate, even though the 30 day notice would have required notice on New Year's Day. Well, we just provided 330 day notice of termination. No way to treat a longstanding customer. Run away. There are many other options.