total scam! - stay far away! total scam! even with no upload traffic and just some data being deleted accounts get limited and finally locked. - most likely short after the monthly payment has been processed. support or billing department doesn't reply for over 48 hours where business customers are left with no access to use or backup their stored data! stay far away from this company and their services for your enterprise businesses. maybe for donors interesting to just send money on a monthly basis for nothing in return.

Absolutely horrendous customer service Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.

Absolute scammers Absolute scammers, used their system once in 12 months. Then without any prior notification they take $990 from my credit card. I contact them within 3 days of this and they advise they can’t refund or cancel a subscription midterm, although it’s only been 3 days since the renewal. Absolute wa-kers

Subscription issue resolved swiftly and professionally We have been Box.com customers for many years. The experience has always been first class. Unfortunately we missed an email reminding us of our annual renewal and didn't cancel some seats before renewal date. We notified Box after the annual charge had been taken and our issue was dealt with by Ronmary Saniel. The service we received from Ronmary was excellent, they were professional and courteous. They swiftly raised the matter with the subscriptions team and our issue was resolved. We remain very pleased with the whole Box.com experience.

So painful we gave up Box.com website is incapable of processing UK bank cards. We have spent so many hours trying to get two trials completed and converted. The support take a long time to respond (only by email). In the end we had to abandon two projects and use another Cloud file provider.