Terrible support and experience Terrible support, they didn't resolve my problems, the flow doesn't work and keeps giving a 500 error, and my sms to email stopped working and couldn't receive OTP codes anymore, I asked them to resolve it and they giving me some excuse that OTP codes don't work anymore. I asked to close my account since I have no further use for their useless service. They don't even refund your money from the account balance, although I didn't use any of it from a recent topup. The customer support agent was more in a hurry to check the ticket as closed.

I experienced really bad service I experienced really bad service. I had an account for multiple years, paid my bills, and out of nowhere, my account was deleted, including the balance. I can't log in, I can't reset my password, and my email is no longer valid. While I understand that you may not prioritize small customers, it would have been fair to send an email and refund my money. This is the most unprofessional cloud service I have ever used!

I got cheated with message bird I got cheated with message bird, with out intimation they have deducted my amount from credit card 600$ , im not provided any information of my credit card , these cheaters are looting money from public. These people are sending invoice for looting money also they provide me an invoice number 2019.53353

Bird not so birdy now MessageBird started as my B2P for all my business. Since the new year of 2024 they have streamlined their brand to Bird which now they charge you for everything even for Free Tier messages like WhatsApp (under 1k), Instagram and Facebook. Their pricing page is almost hidden so it was very hard to figured out why we had to pay for Free Tier messages. We believe changing to Bird (formerly MessageBird) is a downgrade from the already great platform. Ultimately we switched to Meta Business Suite which is buggy but at least they honor the Free Tier messages.

Billed for a trial, when it didn't even work Signed up for the WhatsApp trial, after a few weeks and being approved by WhatsApp we were unable to activate the service due to "Oops Something Went Wrong" error. Support is unresponsive. Replied to the sales rep that was involved with setting it up, no response. Logged 2 support tickets, no response. Then, at the same we got an invoice for $600 for the TRIAL service, before we could even send a single message!! BEWARE!