Bird not so birdy now MessageBird started as my B2P for all my business. Since the new year of 2024 they have streamlined their brand to Bird which now they charge you for everything even for Free Tier messages like WhatsApp (under 1k), Instagram and Facebook. Their pricing page is almost hidden so it was very hard to figured out why we had to pay for Free Tier messages. We believe changing to Bird (formerly MessageBird) is a downgrade from the already great platform. Ultimately we switched to Meta Business Suite which is buggy but at least they honor the Free Tier messages.

Terrible support and experience Terrible support, they didn't resolve my problems, the flow doesn't work and keeps giving a 500 error, and my sms to email stopped working and couldn't receive OTP codes anymore, I asked them to resolve it and they giving me some excuse that OTP codes don't work anymore. I asked to close my account since I have no further use for their useless service. They don't even refund your money from the account balance, although I didn't use any of it from a recent topup. The customer support agent was more in a hurry to check the ticket as closed.

Horrible customer service & product The page looks well done and when you first try out the service it seems like a well thought out idea, but as soon as you start to set up any of their "channels", WhatsApp, sms, email etc. you realise the service only occasionally works, most of the time either crashes or does not what it says it does. Either the company is close to bankruptcy, because customer service is virtually not existent or they simply focus on huge clients and completely ignore anyone with less then 100k subscribers. Either way, one of the worst product experience we had so far.

I experienced really bad service I experienced really bad service. I had an account for multiple years, paid my bills, and out of nowhere, my account was deleted, including the balance. I can't log in, I can't reset my password, and my email is no longer valid. While I understand that you may not prioritize small customers, it would have been fair to send an email and refund my money. This is the most unprofessional cloud service I have ever used!

I receive hundreds of SPAM emails from… I receive hundreds of SPAM emails from this company every week and they don't have any customer service. Awful proflific spammer.