There are other websites that do this better BIRD has shown poor responses to my service issues. They are still charging us for something I have requested be cancelled, despite numerous attempts to contact them they fail to respond appropriately. The service is not what I thought it was, its not very good either. I wanted a virtual number to start using WhatApp business, it doesn't do this unless you want to log in to their API portal to send each message. This is not how I want to use Whatsapp Business.

Not willing to engage if you're no "Enterprise level" Poor servicer. Message Bird now refuse to deal with due diligence processes for organisations in regulated industries, if they are not an "Enterprise level" client. It took 6 months of chasing for them to come back and say that. Avoid.

Horrible customer service & product The page looks well done and when you first try out the service it seems like a well thought out idea, but as soon as you start to set up any of their "channels", WhatsApp, sms, email etc. you realise the service only occasionally works, most of the time either crashes or does not what it says it does. Either the company is close to bankruptcy, because customer service is virtually not existent or they simply focus on huge clients and completely ignore anyone with less then 100k subscribers. Either way, one of the worst product experience we had so far.

I receive hundreds of SPAM emails from… I receive hundreds of SPAM emails from this company every week and they don't have any customer service. Awful proflific spammer.

I want to delete all our data and… I want to delete all our data and accounts. 3 weeks, 1 number trying to register an SMS Number to allow for sending of SMS and stop these errors "details: sender unregistered; reason: carrier_rejected; code: 104" Why we are leaving; 1) There is no clear documentation on how to register a number for sending SMS messages. 2) One minute I have to do this to register a number and then the next minute I have to do something else. 3) Recently I was told to send a SMS message I have to order a Alphaumeric Order. I did this where it took a week for someone to understand that the ticket create by your system made the ticket, to then find out your systems did not attach the relevant information to the ticket at the time of ordering Alphaumeric order. 4) I get told it is done and should not be a problem, I test and again "details: sender unregistered; reason: carrier_rejected; code: 104" shows. 5) After 3 weeks of trying to get the number +447893989288 registered to be enabled to send SMS messages and trying 3 different methods, the number even though being told twice it has been done still hows unable to send SMS messages. What you need to do!!!!!!! 1) Design a way for us consumers to register an SMS Number to send messages simpler and easier. 2) Documentation does direct people to the form made easier and simpler to find. The Number I want states the use case when registering the number, it also has a status of OK next to the use case. This is the use case associated with your channel Status OK Manage Use Case Name APES Pet Care Clinic Use Type Mixed Description Helping to keep service users updated on their service with APES Pet Care Clinic. But yet compatibility to send text says unsupported. Feature Status Capability To Send Outgoing Messages Supported Capability To Receive Messages Supported Capability To Send Outgoing Mms Messages Unsupported Capability To Receive Mms Messages Unsupported I have ordered 5-6 numbers so far only getting 1 successfully registered to send SMS messages. Since the creation of my account with you, all other numbers I get told to go around in circles to get these numbers registered with no success. Makes me so angry. So we are just going to go to textmagic for our SMS. There is no faffing about getting a number registered for sending SMS and is done in hours not days or weeks. BIRD is a joke!