MessageBird

Trompenburgstraat 2C, 1079 TX, Amsterdam, United States
http://messagebird.com
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1.15
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

15.00%

1

85.00%
About MessageBird

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology. Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Instagram, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love. Headquartered in Amsterdam, MessageBird’s global business reaches over 7 billion devices, serves over 25,000 customers and operates across 10 hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

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Nick Gilbert
GB

I receive hundreds of SPAM emails from… I receive hundreds of SPAM emails from this company every week and they don't have any customer service. Awful proflific spammer.

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Sergey Valentinov
BG

Messagebird scammers Hello, We have a problem whith log in to our account.We used a google account to login : but now we cannot. Can you hepk us please? Customer numer: 5514319 Please help my login and use service or back money ! Messagebird scammers !

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Muhammad
QA

Terrible support and experience Terrible support, they didn't resolve my problems, the flow doesn't work and keeps giving a 500 error, and my sms to email stopped working and couldn't receive OTP codes anymore, I asked them to resolve it and they giving me some excuse that OTP codes don't work anymore. I asked to close my account since I have no further use for their useless service. They don't even refund your money from the account balance, although I didn't use any of it from a recent topup. The customer support agent was more in a hurry to check the ticket as closed.

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Keni
DE

Horrible customer service & product The page looks well done and when you first try out the service it seems like a well thought out idea, but as soon as you start to set up any of their "channels", WhatsApp, sms, email etc. you realise the service only occasionally works, most of the time either crashes or does not what it says it does. Either the company is close to bankruptcy, because customer service is virtually not existent or they simply focus on huge clients and completely ignore anyone with less then 100k subscribers. Either way, one of the worst product experience we had so far.

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Customer
NL

From good experiences to really bad in a few months Have had some good experiences in the past, but since 2020 the performance of customer support and stability of the platform is bad. Really bad. It seems that they are using their own system for customer support, but it feels like that the support tickets end up in a black hole. Please be aware. We use whatsapp and sms. The Whatsapp especially is not working. With sms we did not have issues (yet)

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