Just Eat is a total mess Just Eat is a total mess. Zero customer service, atrocious quality, and delivery times that make a snail look speedy. Save yourself the agony and order elsewhere. Trust me.

Beware I ordered food but unfortunately I get wrong order. I tried contact with customer service but I couldn't get any help. Just Eat refuse pay refund for food which nobody like and never ordered. No customer service to contact with They absolutely don't care the most important is that they took some money from fulish customer. That's sad. NOT RECOMMEND BE AWARE

I would like to warn everyone about using Just Eat I would like to warn everyone about trying to cancel an order with Just Eat. I cancelled an order because it was not going to be delivered but had to be collected. I did this in seconds of making the order. I contacted Just Eat and they tell me that I agreed to not getting a nearly £40 refund. I have contacted the restaurant, and they are not getting the money, so Just Eat are keeping nearly £40 for doing nothing. They tell me that they can do nothing but this is silly - they can, of course, give me a refund. I have raised this with American Express as a dispute. I will not use Just Eat again, and will tell all my friends not to. I am going to put this message on lots of social media, including Trust Pilot - it is bad business practice.

Just eat and KFC Merthyr- VILE Ordered a KFC from the Merthyr Tydfil store and they sent us the complete wrong order. Burgers were wrong and items were missing and there were probably 3 chips between the two tower boxes. When I’d phoned the store to try and get a new order re delivered they’d said “contact just eat it’s nothing to do with us”. I contacted just eat and requested a refund because it was unacceptable and cost me £35! They said they couldn’t do anything unless I provide photographic evidence? Absolutely disgusting. The store admitted fault but then passed the buck to just eat and they could care less. Both companies are disgusting.

No refund DO NOT USE! Refuse to refund when only a quarter of the order was delivered. In what universe is this even remotely acceptable?!! The fact that, if they do refund, they credit your Just Eat account and not your debit card, is bad enough but this is the first time they've refused to refund what is in effect my stolen money/goods. Absolutely appalling.