Refuse to solve complaint due to unspecified "policies" I received wrong food item in my order and immediately took a clear photo of the wrong item upon receiving it. Sent in the photo the same day as instructed by Just Eat, HOWEVER Just Eat didn't want to refund me. They claim my complaint does not meet their policies, but when asked what the policy is that my complaint doesn't meet they say "we cannot tell you that as part of our policies". Emailed back and forth with 5 people in customer service who all refused to help. I've also issued a complaint with the ICO because Just Eat don't follow the European data protection regulations (GDPR) in refusing to delete my account and data upon request.

Terrible Service Ordered a collection for a nearby restaurant. One dish was great and the other was inedible. There was virtually no meat and the sauce was disgusting. Complained to customer service who said that it isn't their problem and that I should have checked the food when collected to make sure there was enough meat. Contacted the restuarant who said they can't do anything as Just Eat would need to process the refund. Just Eat says it was collection so you are on your own. If ordering collection that I recommend just going straight to restuarant. If ordering delivery use another company. Just Eat is useless.

Dissatisfied Ordered a McDonald’s for it to come completely saturated in coke as it had spilled all over the food. Half the coke was missing. Just eat told me that they wouldn’t refund me! They eventually agreed to refund £2.53 which my order was £10+. Then checked my account to find the partial refund was not even there! Very disappointed.

Problem withJust Eat AND Mr Chips… Problem withJust Eat AND Mr Chips southbank Middlesbrough Food arrived COLD Rang takeaway and told to **** OFF AND TAKE UP WITH JUST EAT JUST EAT OFFER NO WAY TO GET IN CONTACT OFHER THAN SILLY UNRELATEABLE QUESTIONS PATHETIC REALLY STAY AWAY FROM THIS Obnoxious TAKEAWAY THAT THEN TELLS YOU TO REHEAT YA CHICKEN

Useless liars and thieves. This racist little company just deleted my data to save itself from appearing in court. Now it has a data breach to answer to instead. Too many uneducated Muslims.