Terrible Refund Policy I ordered from a restaurant which delivered my food over 45 minutes late and it was freezing cold. I spent £20 on the order and they offered me less than £7.00 credit for food which was binned. To make matters worse, they would not refund me the money to my card but applied it as an account credit. When I said I wanted to close the account as I had lost faith in the brand, they told me to spend my credit first and then close the account. Can't get much with £7.00 so will need to spend more money elsewhere on replacement food. Terrible Service. I cannot discourage anyone enough to use an alternative service. I appreciate they cannot control the restaurant, but for customers who are not compulsive complainers, they should do better with their resolutions and refund policy.

No Food Delivered and No Refund Offered This is the last time I use Just Eat. Yet another meal not delivered and refused a refund. Not the first time, the customer service experience has been unsatisfactory. A learning experience and I'll deal directly with restaurants in my local area moving forward. Did somebody say "Just CH-Eat"?

Useless liars and thieves. This racist little company just deleted my data to save itself from appearing in court. Now it has a data breach to answer to instead. Too many uneducated Muslims.

No refund DO NOT USE! Refuse to refund when only a quarter of the order was delivered. In what universe is this even remotely acceptable?!! The fact that, if they do refund, they credit your Just Eat account and not your debit card, is bad enough but this is the first time they've refused to refund what is in effect my stolen money/goods. Absolutely appalling.

Just Eat is a total mess Just Eat is a total mess. Zero customer service, atrocious quality, and delivery times that make a snail look speedy. Save yourself the agony and order elsewhere. Trust me.