Lack of humans in their customer service I found splashes of blood on the packaging to my food, but because Just Eat have basically made it impossible to talk to anyone at Just Eat, making everything automated instead, it's been a really pain in the rear to talk to someone about this. Blood borne viruses can survive outside the body for over two weeks, so I'm really concerned about finding this blood

Never received my order and Just Eat refused me a refund... Never received my order and Just Eat are refusing to refund me saying it is my fault. I would love to know how they work that one out. I stated to them how by law if you do not receive the goods you have purchased or the service you have purchased then you are entitled to a refund. The chat advisor's response was our decision is final and I am closing the chat now. Before I could even respond to say what rude customer service this was and how they were in breach of consumer rights, the advisor named Laura closed the chat. I am closing my Just Eat account as this is the second time something like this has happened and they've refused to refund me. I even tried the restaurant but they said there is nothing they can do because it's on Just Eat to handle.

Refuse to solve complaint due to unspecified "policies" I received wrong food item in my order and immediately took a clear photo of the wrong item upon receiving it. Sent in the photo the same day as instructed by Just Eat, HOWEVER Just Eat didn't want to refund me. They claim my complaint does not meet their policies, but when asked what the policy is that my complaint doesn't meet they say "we cannot tell you that as part of our policies". Emailed back and forth with 5 people in customer service who all refused to help. I've also issued a complaint with the ICO because Just Eat don't follow the European data protection regulations (GDPR) in refusing to delete my account and data upon request.

Problem withJust Eat AND Mr Chips… Problem withJust Eat AND Mr Chips southbank Middlesbrough Food arrived COLD Rang takeaway and told to **** OFF AND TAKE UP WITH JUST EAT JUST EAT OFFER NO WAY TO GET IN CONTACT OFHER THAN SILLY UNRELATEABLE QUESTIONS PATHETIC REALLY STAY AWAY FROM THIS Obnoxious TAKEAWAY THAT THEN TELLS YOU TO REHEAT YA CHICKEN

Just Eat is a total mess Just Eat is a total mess. Zero customer service, atrocious quality, and delivery times that make a snail look speedy. Save yourself the agony and order elsewhere. Trust me.