Worst experience ever. I ordered a unit with Himalayan salt… I ordered a unit with Himalayan salt bricks and a heated floor, they shipped a base unit that didnt have the features I prepaid for. Total disaster, never trust what they say, they'll sell you on promises that are smoke and mirrors. Worst experience ever, and the sauna cost over 15k. Luckily, I never gave them my credit card so they couldnt charge me for the balance due prior to delivery. Buyer beware!

We are so happy with our sauna choice We are so happy with our sauna choice, it was relatively easy to put together for 2 people, looks great, works really well and is very high quality with lots of extra features. If you're considering buying a sauna, I highly recommend this one, great value for money and USA Health and Wellness were a great business to purchase from. Thank you!

No sauna delivered yet I ordered and paid for my sauna on February 22,I still haven't received it. I was told it would be 2 months when I ordered it. I sent e-mail on May 6, asking for update on delivery. I received a response on May 10, saying it may be several more weeks. I haven't heard anything since. I received an e-mail on May 23 asking for a review, it said I could wait until I receive my item to submit my review. , That is what I had planned to do, but I received this e-mail today June 7 which said I will not receive any more requests for a review, so this is my review based on my experience so far.

Waiting Communication has been polite with the sales associates which is the only reason I am giving 3 stars. I only however receive communication if I reach out first. I have yet to receive my sauna which was ordered over 3 months ago. I know this is a production issue. I am concerned that I have been charged fully for a back order item which is not a common practice in retail. I do however have ability to dispute the charges on my credit card if I don’t receive my sauna. For that j would give a second 1 star rating.

Easy to put together Easy to put together. Video sent ahead of time prepared us well. Customer service was prompt. When question couldn’t be answered the representative went straight to the manufacturer and I got a quick response. Appreciated that a lot. I still don’t understand the “lifetime” warranty on heater units and how they can be measured by hours of use. I appreciate dealing with a company in the USA.