Smartmakshop Sauna's Total Scam---FAKE Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 45 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM. Ironically, his last name was part of the website name. There is no way they are shipping 1500Lbs from the UK. They are not incorporated in the USA in any state. They have NO warehouses. Google smartmakshop reviews you will see a YouTube video some guy made saying it's a SCAM as well Their Scam is this: They will tell you shipping takes 60-75 days... Then it never comes--You have ONLY 60-90 days to dispute a charge on your credit card, that's the whole scam. Then you can't dispute it. They even have a fake shipping tracking, confirmation, and fake receiving confirmation. The whole dam thing is a GIANT SCAM. I CALLED MY CREDIT COMPANY TO DISPUTE THE CHARGE!! NOTE: make sure the company you buy from has an address in the USA and a phone number you can call in USA

I purchased one of their pop up saunas I purchased one of their pop up saunas, which I love, but after 6 months it wouldn't turn on anymore. I sent them an email, and within the hour they responded asking what my issue was, and didn't hesitate to offer to fix it. They mailed me a brand new computer board and "how to" video set up the same day! I use my sauna everyday for health and relaxation purposes. I've had 3 other Saunas and this one is by far one of the best. It heats up quickly, stays at about 132-136. It is comfortable and convenient. Thank you for making it right, and so quickly!

i cant begin to explain my appreciation… i cant begin to explain my appreciation for the team at smartmak. i made the mistake of purchasing an outdoor sauna without measuring or even fully consulting with the wife. when i asked for a refund 2 weeks later they didnt hesitate to give it to me. in 2 days the full sale price was refunded. i cant wait to finish the platform and widen the area to accommodate the big setup in the spring. again, thank you smartmak!

Similar experience to others Similar experience to others. The sauna barrel is of reasonable quality and we got it together in less than five hours. The heater is a European model that will not work with US three wire 220/240 V wiring. James at Smartmak was originally responsive sending videos that would show how to do the wiring, but always for different compatible models, not the 400V model we got. Things went dark now for a couple weeks. Hopefully they will aceept a return and replace the heater, very frustrating.

The Sauna is fantastic The Sauna is fantastic, it is easy to operate, and heats up quite fast, it is east maintain and keep clean, only draw back was the construction instructions needed to be more helpful, took me a while to figure out how to set it up!