Company lies and falsely advertises… Company lies and falsely advertises Electrical certifications on Saunas. BEFORE buying, notice their Saunas don't have model numbers (this is important) but under details will FALSELY list all their products are certified example: (CE/ISO9001/SASO/ROHS/ETL etc) . The company appears to operate under multiple online storefronts (examples saunasnet.com & smartmakshop.com etc) however one name shows up in all online reviews, "James Mak" which appears to be fake). I requested via e-mail for ETL certification of the sauna I bought (which stated it was ETL certified). James Mak responded, said my sauna doesn't come with ETL certification, I need to pay $500 more. After days or back and forth emails, they eventually provided an ETL certification from SmartMak -*** BUT the certificate references specific SmartMak Model numbers***. I then asked the important question, what is the Model Number of sauna that I bought, they literally provided a Model number from a portal $100+ sauna (the one buy on amazon that folds up), not the $5,000 red cedar wet sauna. I asked them if that was a mistake, they ignored the question. I spent weeks trying to get resolution, I couldn't tell they were acting in good faith. I reported them to my credit card company and they offered a full refund saying they have other customers that want this sauna (even though it was still in China (4 weeks after I bought it)). It appears smartmakshop.com / saunasnet.com are not SmartMak (the real company), they are resellers who take multiple orders hold money for 2-4 months, then order from SmartMak, and then maybe deliver it to you if you wait long enough. I suggest to hold them accountable and prevent this business practice is to sue and file complaints. They wasted over a month of my time, had almost $5,000 of my money and performed no service. I am buying a like and kind sauna and suing them for the difference, I bought during Black Friday, could have bought similar saunas for the same price, now all the prices are higher. In addition, I am filing complaints with my home state, state of California and with federal agencies. Companies should not be falsely providing uncertified products in the US, this company should not be operating in the United States falsely selling ETL certified saunas across state lines.

I purchased one of their pop up saunas I purchased one of their pop up saunas, which I love, but after 6 months it wouldn't turn on anymore. I sent them an email, and within the hour they responded asking what my issue was, and didn't hesitate to offer to fix it. They mailed me a brand new computer board and "how to" video set up the same day! I use my sauna everyday for health and relaxation purposes. I've had 3 other Saunas and this one is by far one of the best. It heats up quickly, stays at about 132-136. It is comfortable and convenient. Thank you for making it right, and so quickly!

I bought the cedar-sauna-wooden-outdoor-sauna-rooms I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend

The Sauna is fantastic The Sauna is fantastic, it is easy to operate, and heats up quite fast, it is east maintain and keep clean, only draw back was the construction instructions needed to be more helpful, took me a while to figure out how to set it up!

Smartmakshop Scam We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.