I bought the cedar-sauna-wooden-outdoor-sauna-rooms I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend

Similar experience to others Similar experience to others. The sauna barrel is of reasonable quality and we got it together in less than five hours. The heater is a European model that will not work with US three wire 220/240 V wiring. James at Smartmak was originally responsive sending videos that would show how to do the wiring, but always for different compatible models, not the 400V model we got. Things went dark now for a couple weeks. Hopefully they will aceept a return and replace the heater, very frustrating.

Terrific experience Terrific experience. No issues with the shipping company, the product, packaging, or the quality of the sauna. Would recommend this company anytime!

I purchased one of their pop up saunas I purchased one of their pop up saunas, which I love, but after 6 months it wouldn't turn on anymore. I sent them an email, and within the hour they responded asking what my issue was, and didn't hesitate to offer to fix it. They mailed me a brand new computer board and "how to" video set up the same day! I use my sauna everyday for health and relaxation purposes. I've had 3 other Saunas and this one is by far one of the best. It heats up quickly, stays at about 132-136. It is comfortable and convenient. Thank you for making it right, and so quickly!

Superior Customer Service and Product Support! I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!