Smartmak electrical controllers are not… Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

Similar experience to others Similar experience to others. The sauna barrel is of reasonable quality and we got it together in less than five hours. The heater is a European model that will not work with US three wire 220/240 V wiring. James at Smartmak was originally responsive sending videos that would show how to do the wiring, but always for different compatible models, not the 400V model we got. Things went dark now for a couple weeks. Hopefully they will aceept a return and replace the heater, very frustrating.

Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

Company lies and falsely advertises… Company lies and falsely advertises Electrical certifications on Saunas. BEFORE buying, notice their Saunas don't have model numbers (this is important) but under details will FALSELY list all their products are certified example: (CE/ISO9001/SASO/ROHS/ETL etc) . The company appears to operate under multiple online storefronts (examples saunasnet.com & smartmakshop.com etc) however one name shows up in all online reviews, "James Mak" which appears to be fake). I requested via e-mail for ETL certification of the sauna I bought (which stated it was ETL certified). James Mak responded, said my sauna doesn't come with ETL certification, I need to pay $500 more. After days or back and forth emails, they eventually provided an ETL certification from SmartMak -*** BUT the certificate references specific SmartMak Model numbers***. I then asked the important question, what is the Model Number of sauna that I bought, they literally provided a Model number from a portal $100+ sauna (the one buy on amazon that folds up), not the $5,000 red cedar wet sauna. I asked them if that was a mistake, they ignored the question. I spent weeks trying to get resolution, I couldn't tell they were acting in good faith. I reported them to my credit card company and they offered a full refund saying they have other customers that want this sauna (even though it was still in China (4 weeks after I bought it)). It appears smartmakshop.com / saunasnet.com are not SmartMak (the real company), they are resellers who take multiple orders hold money for 2-4 months, then order from SmartMak, and then maybe deliver it to you if you wait long enough. I suggest to hold them accountable and prevent this business practice is to sue and file complaints. They wasted over a month of my time, had almost $5,000 of my money and performed no service. I am buying a like and kind sauna and suing them for the difference, I bought during Black Friday, could have bought similar saunas for the same price, now all the prices are higher. In addition, I am filing complaints with my home state, state of California and with federal agencies. Companies should not be falsely providing uncertified products in the US, this company should not be operating in the United States falsely selling ETL certified saunas across state lines.

Had some hiccups, but in the end it was worth it We had ordered a sauna in April 2023. They did quote us 60 to 70 days for delivery however, it was a lot longer than that. We had a couple issues with shipment and delivery. However, they were very responsive on the email and apologetic. They sent us the missing parts quickly and we were able to assemble it by mid October. The sauna itself is really great! It is made out of high-quality materials and was fairly easy to put together ourselves. It is very visually pleasing and looks great in my backyard. I can’t wait to use it every day !