Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

Do Not Buy! We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

The sauna received from Smartmak Shop… The sauna received from Smartmak Shop was damaged with broken wood frame parts and gouges in the wood. James Mak offered to replace it and then defaulted on his commitment. Off to court to recover the cost of this investment. I would not purchase from this company ever.

Scam website - Stealing photos and copy This company is a scam site. They are a company based in China and stole our own photos as well as those of literally all the sauna manufacturers you can think of. They are shameless about intellectual property rights and do not care about stealing people. They steal your photo, your website copy and uses the content to advertise a copy of the same product at half the price. Meaning that people shopping now come to see and complain they found the same product at half the price. Little do they know they are actually dealing with a scam company. If you're considering buying from them, please think twice. Avoid at all cost.

I bought the cedar-sauna-wooden-outdoor-sauna-rooms I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend