Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

I purchased one of their pop up saunas I purchased one of their pop up saunas, which I love, but after 6 months it wouldn't turn on anymore. I sent them an email, and within the hour they responded asking what my issue was, and didn't hesitate to offer to fix it. They mailed me a brand new computer board and "how to" video set up the same day! I use my sauna everyday for health and relaxation purposes. I've had 3 other Saunas and this one is by far one of the best. It heats up quickly, stays at about 132-136. It is comfortable and convenient. Thank you for making it right, and so quickly!

Smartmakshop Scam We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.

Smartmakshop Sauna's Total Scam---FAKE Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 45 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM. Ironically, his last name was part of the website name. There is no way they are shipping 1500Lbs from the UK. They are not incorporated in the USA in any state. They have NO warehouses. Google smartmakshop reviews you will see a YouTube video some guy made saying it's a SCAM as well Their Scam is this: They will tell you shipping takes 60-75 days... Then it never comes--You have ONLY 60-90 days to dispute a charge on your credit card, that's the whole scam. Then you can't dispute it. They even have a fake shipping tracking, confirmation, and fake receiving confirmation. The whole dam thing is a GIANT SCAM. I CALLED MY CREDIT COMPANY TO DISPUTE THE CHARGE!! NOTE: make sure the company you buy from has an address in the USA and a phone number you can call in USA

Terrific experience Terrific experience. No issues with the shipping company, the product, packaging, or the quality of the sauna. Would recommend this company anytime!