i cant begin to explain my appreciation… i cant begin to explain my appreciation for the team at smartmak. i made the mistake of purchasing an outdoor sauna without measuring or even fully consulting with the wife. when i asked for a refund 2 weeks later they didnt hesitate to give it to me. in 2 days the full sale price was refunded. i cant wait to finish the platform and widen the area to accommodate the big setup in the spring. again, thank you smartmak!

Do Not Buy! We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

Had some hiccups, but in the end it was worth it We had ordered a sauna in April 2023. They did quote us 60 to 70 days for delivery however, it was a lot longer than that. We had a couple issues with shipment and delivery. However, they were very responsive on the email and apologetic. They sent us the missing parts quickly and we were able to assemble it by mid October. The sauna itself is really great! It is made out of high-quality materials and was fairly easy to put together ourselves. It is very visually pleasing and looks great in my backyard. I can’t wait to use it every day !

Smartmak electrical controllers are not… Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

The Sauna is fantastic The Sauna is fantastic, it is easy to operate, and heats up quite fast, it is east maintain and keep clean, only draw back was the construction instructions needed to be more helpful, took me a while to figure out how to set it up!