Superior Customer Service and Product Support! I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!

I bought the cedar-sauna-wooden-outdoor-sauna-rooms I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend

Smartmakshop is a sauna company with… Smartmakshop is a sauna company with excellent service attitude, excellent product quality, and excellent after-sales service attitude. We hope to continue to maintain this，smartmakshop.com It would be better to make the website more beautiful

Scam website - Stealing photos and copy This company is a scam site. They are a company based in China and stole our own photos as well as those of literally all the sauna manufacturers you can think of. They are shameless about intellectual property rights and do not care about stealing people. They steal your photo, your website copy and uses the content to advertise a copy of the same product at half the price. Meaning that people shopping now come to see and complain they found the same product at half the price. Little do they know they are actually dealing with a scam company. If you're considering buying from them, please think twice. Avoid at all cost.

Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.