Wendy Marchelle
GBI placed an order on July 30th and… I placed an order on July 30th and today is August 10th!! I have NOT received any updates on my order, can’t get through on the phone and no one has emailed me back and I’ve sent at least 6. At this point I want my money back this is ridiculous!!
L.C
GBFantastic Customer Service! I placed an order and quickly realized I needed to place a larger order. I didn't want to place another order and have to pay the shipping on two separate orders. I called the number online to ask if my order could be cancelled and refunded so that I can place the new order. First, I was surprised and happy that someone actually answered the phone. Not only that, but the person was also friendly. She spoke with her manager who agreed to cancel and refund my original order so that I can place my new order. I am big on customer service, which a lot of these online hair stores lack. To actually speak to a professional friendly employee, who worked with me to make my shopping experience pleasant, is enough to keep me as a customer. I'll definitely keep ordering from NYHairMall.
Elsie Gonzalez
GBHyggepoint just posted a review under my name saying how I said this is a totally legitimate site??! Omg! You know what I just saw after I posted my review?! It said that I said totally legitimate site, after I posted my review! After I clicked on my profile! So I advise you to click on your profile name from your review..they had me saying positive things abs how I gave them 5 stars?! Freaking scammers?! I noticed they have someone cleaning up their reviews.. but you’ll notice only when you click on your profile from your review.
Angela Lately
GBI was very happy with my purchase and… I was very happy with my purchase and will definitely recommend your store to friends and family.My product arrived in a timely manner and was exactly as it was pictured.My sincere thanks to NY hairmall
Daneesa Butler
GBInwas wondering why my order was taking… Inwas wondering why my order was taking so long and I recieved a response saying my.order was out of stock but I was offered longer inches for no additional cost! This is how customer service is supposed to be done. I will order again.