Fantastic Customer Service! I placed an order and quickly realized I needed to place a larger order. I didn't want to place another order and have to pay the shipping on two separate orders. I called the number online to ask if my order could be cancelled and refunded so that I can place the new order. First, I was surprised and happy that someone actually answered the phone. Not only that, but the person was also friendly. She spoke with her manager who agreed to cancel and refund my original order so that I can place my new order. I am big on customer service, which a lot of these online hair stores lack. To actually speak to a professional friendly employee, who worked with me to make my shopping experience pleasant, is enough to keep me as a customer. I'll definitely keep ordering from NYHairMall.

I was sent the wrong hair color I was sent the wrong hair color. I ordered burgundy wine (website said they had 1 left) and was sent the color 1. Immediately after ordering I went back to the website and it still said they had 1 left in that color. After receiving the wrong color item, I tried to call twice during their business hours and got their automated voice system.

Excellent Service, Product and Price I ordered this wig in pink because I own a wig with the same name in blonde. Pleased to find it’s indeed the same wig. Color, length and style as depicted on the website are accurate. Timely delivery. The delivery person knocked on my front door and left it there. Would definitely order again to replace my old blonde wig. EXCELLENT SERVICE. PREMIUM PRODUCT. GREAT PRICE.

I gave them 4 stars instead of 5 due to… I gave them 4 stars instead of 5 due to ups. I paid the extra to get it delivered by ups instead of USPS and they took longer than expected. Other than that the wig I purchased was perfect. I will order from them again but I will not pay extra for it to be delivered by UPS.

Exceptional Ordering Experiences My total satisfaction with this online hair source! One, the hair product that I needed is difficult to impossible to locate in my area, and I was thrilled to find on this site! Second, the ordering experience is simple to follow with options to pay thru Amazon. Finally, processing and shipping exceeded my expectations with each order received within two days! I would highly recommend this site to others, especially if knowledgeable concerning the desired product as shopping for hair can be tricky.