Customer service that matches the product; top notch! We have been using the Essential 2 persons sauna for almost a year now and we love it. Out of the multiple (cheaper) choices out there, we felt Clearlight saunas offers a premium product and matching customer service. Although we bought their base model, it doesn't feel like "economy class". A small corner in the attic was just enough to have our own private spa, which you can enjoy anytime you have a bit of free time to relax. The customer service is top notch and you really sense that Clearlight is aiming to please their customers.

I purchased my Clearlight Sanctuary 1… I purchased my Clearlight Sanctuary 1 sauna a free doing some research. My rep Vicki was super helpful in providing me more information about the health benefits. Deliver was weeks SOONER than expected and I hired 3 guys to rearrange my upstairs to put the sauna in my home gym area. Assembly was a piece of cake as my rep stated and it’s working beautifully. Highly recommend Clearlight.

not worth it. dissapointed. - they get their saunas from china so they have been facing incredible delays where my sauna took over 7 months to ship, the delivery date kept pushing because my sauna was stuck at the port from china! - one of the walls arrived damaged and it took 5 days to get ahold of their support team and then 3 weeks to get a replacement wall - when I finally got the sauna setup the heaters were definitely weaker than I expected - NOT worth the high price tag, disappointed

The sauna itself is working fine and we… The sauna itself is working fine and we like it. One of the features we really wanted was it to be able to be controlled by the app. The app and the connectivity function are terrible. I have been trying for a few hours to get it to work, following online instructions for troubleshooting and nothing is working. A better customer service team would have helped you get the app working before leaving. If you buy this sauna, don't let the crew leave without getting the app connected and working.

DO NOT BUY!!! DO NOT BUY!!!! The entire purchasing process and dealing with Clearlight has been a complete nightmare. We purchased the Sauna with installation in June 2023. They said shipping wouldn't be until September 2023, which we were okay with. We didn’t receive the shipping information until we followed up multiple times, and finally, the sauna was delivered in late October. We then set up the installation appointment which took another two weeks. When the installers arrived in mid-November, after opening the first package, they saw the back panel damaged, so we had to file a report and wait for a new back panel to ship and deliver. The back panel was shipped damaged. They sent you a photo of the package as it shipped, and you can see the hole in the outside of the boxes and packaging. That took another month of us following up extensively to get an answer on when/if they are going to send out a new one. The new back panel was shipped and finally delivered the week before Christmas, and we reached out to the first installers, who told us we had to return to the company to schedule the installation. Fast forward another month for the installation appointment. The second installers were finally able to put the sauna together but would not take the broken panel or the packaging from the broken panel. The broken panel is 8 feet x 5 feet so now we are stuck with this large panel sitting in our space and shipping crates. We haven’t even had a chance to use the sauna yet, so who knows what that will look like? I would be highly cautious not to buy and not expect anything expedited or any urgency from Clear Light.