Great sauna, useless APP Installed my Sanctuary 2 in April 2023. Installation went well although more detailed instructions would help with some questions that come up when trying to interpret images. Have been using it 4 times a week since then WITHOUT a single issue. Bought the extra heater. In my opinion this is a must!! I find the quality of the product to be worth the investment and hope to get years of regular use out of it. No problems with customer service, ordering or delivery. Biggest complaint is the inability to use the APP on my IPhone. With known issues, it’s hard to believe that the Company has not effectively been able to address the useless APP. Would love to at least be able to turn on the sauna remotely to warm it up. Would have given 5 stars otherwise. C’mon Clearlight!

Clearlight - service and sauna I was a bit concerned after reading a few of the reviews about Clearlight saunas and so I asked a lot of questions and received a lot of promises from its representatives. Must say, they lived up to everything. Bella Mata Luque was totally impressive and professional. Couldnt recommend clearlight and Bella higly enough. We are loving the sauna.

The customer service of this company is awful, a joke, nonexistant The customer service of this company is an absolute joke. Yeah you get a lifetime warranty but trying to get someone to service the sauna WHEN it breaks is a nightmare. I'm honestly amazed this company can stay in business with how awful its customer service is. Every time I've had an issue, it takes over a month and hours of multiple phone calls that get me nowhere. Finally I've had to tell them I'm going to file a complaint with the company in order for anything to get done.

DO NOT BUY!!! DO NOT BUY!!!! The entire purchasing process and dealing with Clearlight has been a complete nightmare. We purchased the Sauna with installation in June 2023. They said shipping wouldn't be until September 2023, which we were okay with. We didn’t receive the shipping information until we followed up multiple times, and finally, the sauna was delivered in late October. We then set up the installation appointment which took another two weeks. When the installers arrived in mid-November, after opening the first package, they saw the back panel damaged, so we had to file a report and wait for a new back panel to ship and deliver. The back panel was shipped damaged. They sent you a photo of the package as it shipped, and you can see the hole in the outside of the boxes and packaging. That took another month of us following up extensively to get an answer on when/if they are going to send out a new one. The new back panel was shipped and finally delivered the week before Christmas, and we reached out to the first installers, who told us we had to return to the company to schedule the installation. Fast forward another month for the installation appointment. The second installers were finally able to put the sauna together but would not take the broken panel or the packaging from the broken panel. The broken panel is 8 feet x 5 feet so now we are stuck with this large panel sitting in our space and shipping crates. We haven’t even had a chance to use the sauna yet, so who knows what that will look like? I would be highly cautious not to buy and not expect anything expedited or any urgency from Clear Light.

The sauna itself is working fine and we… The sauna itself is working fine and we like it. One of the features we really wanted was it to be able to be controlled by the app. The app and the connectivity function are terrible. I have been trying for a few hours to get it to work, following online instructions for troubleshooting and nothing is working. A better customer service team would have helped you get the app working before leaving. If you buy this sauna, don't let the crew leave without getting the app connected and working.