The customer service of this company is awful, a joke, nonexistant The customer service of this company is an absolute joke. Yeah you get a lifetime warranty but trying to get someone to service the sauna WHEN it breaks is a nightmare. I'm honestly amazed this company can stay in business with how awful its customer service is. Every time I've had an issue, it takes over a month and hours of multiple phone calls that get me nowhere. Finally I've had to tell them I'm going to file a complaint with the company in order for anything to get done.

not worth it. dissapointed. - they get their saunas from china so they have been facing incredible delays where my sauna took over 7 months to ship, the delivery date kept pushing because my sauna was stuck at the port from china! - one of the walls arrived damaged and it took 5 days to get ahold of their support team and then 3 weeks to get a replacement wall - when I finally got the sauna setup the heaters were definitely weaker than I expected - NOT worth the high price tag, disappointed

Clearlight - service and sauna I was a bit concerned after reading a few of the reviews about Clearlight saunas and so I asked a lot of questions and received a lot of promises from its representatives. Must say, they lived up to everything. Bella Mata Luque was totally impressive and professional. Couldnt recommend clearlight and Bella higly enough. We are loving the sauna.

I love my Clearlight Infrared sauna… I love my Clearlight Infrared sauna just simply because it gives me my own surround to enjoy the heat, meditate, and get energized. Besides really well-working infrared panels, I love all the little functions that are easy to handle, I love the colored lights, and that you so easily sync your mobile so that you can listen to your own music while sweating and getting relaxed. (The speaker is so good that my kids go to the sauna to listen to their own songs.) This is my way to spend quality time with myself and simultaneously gain health benefits (as no sore muscles or flues anymore). I love that the sauna is ready straight away when you want to go there, so it's easy to use daily – and also, the wood panels smell really good :)

Terrible customer service!!!! Terrible customer service!!!!! DO NOT BUY!!!!! They ghost you as soon as you purchase your product. I was told they would call me back within the hour to receive the exact part information to replace the control box to fix my existing curved sauna. I purchased the upgraded mat earlier that day. Instead I received a rude email stating that because my product was out of warranty they could not help me with locating the proper part and they closed my case and sent a link to a random spa 3rd party site with thousandsof parts. For the record I always stated it was out of warranty anf just wanted the ability to purchased the new proper replacement box. I immediately tried to cancel the mat order because now the original dome is garbage and I'd rather purchased a new sauna with another company. You would think customer loyalty would be valued but NOT with Clearlight! There are so many great companies who actually care about the customers.